The esup-helpdesk application is highly customizable to adapt itself to any institution.
Customizations are done by:
- editing properties
- editing Spring configuration files
- developing new Java classes
This page presents a few possible customizations:
- Customizing email feeding
- Customizing outgoing emails
- Customizing strings
- Customizing the automatic ticket assignment
- Customizing the database connection
- Customizing the initial properties of departments
- Customizing the initial properties of managers
- Customizing the look & feel of the application
- Customizing the visibility of the departments by the users
- Customizing ticket priorities
- Customizing user profile retrieval
- Links to an external inventory application
- Using the web service
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Customizing email feeding
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Customizing outgoing emails
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Customizing strings
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Customizing the automatic ticket assignment
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Customizing the database connection
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Customizing the initial properties of departments
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Customizing the initial properties of managers
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Customizing the look & feel of the application
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Customizing the visibility of the departments by the users
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Customizing ticket priorities
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Customizing user profile retrieval
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Links to an external inventory application
Page:
Using the web service
