The esup-helpdesk project (code and documentation) is a collaborative work. Leave comments!
(editing the esup-helpdesk documentation itself is reserved to the esup-helpdesk deployers; to become a member of this group, please contact Pascal Aubry)

Redactors

Group: proj-helpdesk

Alexandre Boisseau (boisseau@univ-brest.fr)
boisseau at univ-brest dot fr

Benjamin SECLIER (bseclier@univ-nancy2.fr)
benjamin dot seclier at univ-nancy2 dot fr

Brice Quillerie (bquiller@univ-montp1.fr)
brice dot quillerie at univ-montp1 dot fr

Doriane Dusart (ddusart@univ-valenciennes.fr)
doriane dot dusart at univ-valenciennes dot fr

Fabien Wald (wald_f@uhb.fr)
fabien dot wald at uhb dot fr

Fabrice Jammes (fjammes@univ-paris1.fr)
fabrice dot jammes at univ-paris1 dot fr

Harold Moyse (1986138@sac.cru.fr)
harold dot moyse at uvsq dot fr

Jean Philippe FLORET (a04a3347@univ-cezanne.fr)
jp dot floret at univ-cezanne dot fr

Julien MARCHAL (jmarchal@univ-nancy2.fr)
julien dot marchal at univ-nancy2 dot fr

Julien Pedrono (1986401@sac.cru.fr)
julien dot pedrono at insa-rennes dot fr

Mathieu MOLINERIS (molineris@univmed.fr)
mathieu dot molineris at univmed dot fr

Miniussi Alain (2276872@sac.cru.fr)
alain dot miniussi at oca dot eu

Odile Germes (germes@univ-rennes1.fr)
odile dot germes at univ-rennes1 dot fr

Pascal Aubry (paubry@univ-rennes1.fr)
pascal dot aubry at univ-rennes1 dot fr

Philippe Lecler (2324998@sac.cru.fr)
philippe dot lecler at irisa dot fr

Vincent Repain (vrepain@univ-rennes1.fr)
vincent dot repain at univ-rennes1 dot fr

wallaert (wallaert@univ-lille1.fr)
brigitte dot wallaert at univ-lille1 dot fr

ydescham (ydescham@univ-lille1.fr)
yves dot deschamps at univ-lille1 dot fr

Properties

Latency before expiration
Latency before archiving

Commands

Expiring non approved tickets
Archiving approved or expired tickets

The expiration and archiving of tickets is done by the asynchonous ant tasks expire-tickets and archive-tickets (see 03 Administration) using the properties below (set in /properties/config.properties).

Properties

Latency before expiration

The time before a ticket is automatically expired by the application if the closure of a ticket is not approved by its owner:

#expiration.timeLimit=14d

Allowed units are m (month) and d (day).

Latency before archiving

The time before a ticket is automatically archived by the application once approved or expired:

#archiving.timeLimit=1m

Allowed units are m (month), d (day) and h (hour).

Commands

See: 03 Administration

Expiring non approved tickets

Expiring non approved tickets is done by the ant task expire-tickets, which sould be called periodically. For instance, on a Unix system from a crontab:

02 * * * * root /usr/local/helpdesk/helpdesk-cron.sh expire-tickets

Archiving approved or expired tickets

Archiving tickets is done by the ant task archive-tickets, which sould be called periodically. For instance, on a Unix system from a crontab:

03 * * * * root /usr/local/helpdesk/helpdesk-cron.sh archive-tickets

Configuring ticket expiration and archiving

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