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esup-helpdesk - user support at establishment-level

Ajouté par Pascal Aubry, modifié par Pascal Aubry le janv. 07, 2009  (afficher les modifications)
The esup-helpdesk project (code and documentation) is a collaborative work. Leave comments!
(editing the esup-helpdesk documentation itself is reserved to the esup-helpdesk deployers; to become a member of this group, please contact paubry)

Table of contents

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Redactors

Group: proj-helpdesk (offline)
Alexandre Boisseau (boisseau@univ-brest.fr)
boisseau at univ-brest dot fr
Brigitte Wallaert (wallaert@univ-lille1.fr)
brigitte dot wallaert at univ-lille1 dot fr
Doriane Dusart (ddusart@univ-valenciennes.fr)
doriane dot dusart at univ-valenciennes dot fr
Fabrice Jammes (fjammes@univ-paris1.fr)
fabrice dot jammes at univ-paris1 dot fr
Gilian GAMBINI (ggambini@univ-nancy2.fr)
gilian dot gambini at univ-nancy2 dot fr
Harold Moyse (1986138@sac.cru.fr)
harold dot moyse at uvsq dot fr
Julien Pedrono (1986401@sac.cru.fr)
julien dot pedrono at insa-rennes dot fr
Odile Germes (germes@univ-rennes1.fr)
odile dot germes at univ-rennes1 dot fr
Pascal Aubry (paubry@univ-rennes1.fr)
pascal dot aubry at univ-rennes1 dot fr
Philippe Lecler (2324998@sac.cru.fr)
philippe dot lecler at irisa dot fr
Vincent Repain (vrepain@univ-rennes1.fr)
vincent dot repain at univ-rennes1 dot fr
Yves Deschamps (ydeschamps)
yves dot deschamps at univ-lille1 dot fr

Overview

esup-helpdesk is a helpdesk application that handles user support at establishment-level.

It is based on the esup-commons development framework and can be deployed as:

  • a servlet (using an existing servlet container)
  • a portlet (into a JSR-168 compliant portal)
  • a quick-start (stand alone application)

Actors

Lead: Pascal Aubry

Déveloper(s) :

Acknowledgements

Status

  • Production release: 3.15.0
  • Development: 3.16

Version 3.0 has been presented at ESUP-Days n°6 (in French).

See: JASIG Candidate Proposal

Documentation

Manuals

Other documentation

  • JA-SIG Summer 2007 conference, Denver, Colorado, June 2007 (slides)
  • JA-SIG Winter 2006 conference, Atlanta, Georgia, December 2006 (poster)
  • EUNIS 2006, Tartu, Estonia, 28-30 juin 2006 (article, slides)

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