Group: proj-helpdesk
Alexandre Boisseau (boisseau@univ-brest.fr)
boisseau at univ-brest dot fr
Benjamin SECLIER (bseclier@univ-nancy2.fr)
benjamin dot seclier at univ-nancy2 dot fr
Brice Quillerie (bquiller@univ-montp1.fr)
brice dot quillerie at univ-montp1 dot fr
Brigitte Wallaert Taquet (wallaert@univ-lille1.fr)
brigitte dot wallaert at univ-lille1 dot fr
Doriane Dusart (ddusart@univ-valenciennes.fr)
doriane dot dusart at univ-valenciennes dot fr
Fabien Wald (wald_f@uhb.fr)
fabien dot wald at uhb dot fr
Fabrice Jammes (fjammes@univ-paris1.fr)
fabrice dot jammes at univ-paris1 dot fr
Harold Moyse (1986138@sac.cru.fr)
harold dot moyse at uvsq dot fr
Jean Philippe FLORET (a04a3347@univ-cezanne.fr)
jp dot floret at univ-cezanne dot fr
Julien MARCHAL (jmarchal@univ-nancy2.fr)
julien dot marchal at univ-nancy2 dot fr
Julien Pedrono (1986401@sac.cru.fr)
julien dot pedrono at insa-rennes dot fr
Mathieu MOLINERIS (molineris@univmed.fr)
mathieu dot molineris at univmed dot fr
Miniussi Alain (2276872@sac.cru.fr)
alain dot miniussi at oca dot eu
Odile Germes (germes@univ-rennes1.fr)
odile dot germes at univ-rennes1 dot fr
Pascal Aubry (paubry@univ-rennes1.fr)
pascal dot aubry at univ-rennes1 dot fr
Philippe Lecler (2324998@sac.cru.fr)
philippe dot lecler at irisa dot fr
Vincent Repain (vrepain@univ-rennes1.fr)
vincent dot repain at univ-rennes1 dot fr
Yves Deschamps (ydescham@univ-lille1.fr)
yves dot deschamps at univ-lille1 dot fr
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Overview

esup-helpdesk is a helpdesk application that handles user support at establishment-level.

It is based on the esup-commons development framework and can be deployed as:

  • a servlet (using an existing servlet container)
  • a portlet (into a JSR-168 compliant portal)
  • a quick-start (stand alone application)

Quick links

Actors

Lead: Pascal Aubry

Déveloper(s) :

Acknowledgements

Status

  • Production release: 3.29.7

esup-helpdesk is an incubated project of the JASIG consortium.

Documentation

Manuals

Screencasts

  1. Download and install the distribution
  2. Use the online configuration wizard to generate the configuration files
  3. Deploy the application
  4. Setup and initialize the database
  5. Launch the application and test
  6. Customize the look of the application
  7. Upgrade the application
  8. Create the first departments and categories (not available yet)

Other documentation

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