Overview

esup-helpdesk is a helpdesk application that handles user support at establishment-level.

It is based on the esup-commons development framework and can be deployed as:

• a servlet (using an existing servlet container)
• a portlet (into a JSR-168 compliant portal)
• a quick-start (stand alone application)

Quick links

• Screenshots
• Configuration wizard
• Download
• ChangeLog
• Deployers
• SubVersion repository (esup-helpdesk, esup-commons)

Actors

Lead: Pascal Aubry

Déveloper(s) :

• Pascal Aubry
• Alexandre Boisseau, Université de Brest
• Contributors

Acknowledgements

Status

• Production release: 3.29.1011

esup-helpdesk is an incubated project of the JASIG consortium.

Documentation

Manuals

• Administrator guide
  (download, install, configure, customize, manage, upgrade)
• User guide
  (concepts, usage)
• Developer guide
  (SubVersion access, API, distribution)

Screencasts

1. Download and install the distribution
2. Use the online configuration wizard to generate the configuration files
3. Deploy the application
4. Setup and initialize the database
5. Launch the application and test
6. Customize the look of the application
7. Upgrade the application
8. Create the first departments and categories (not available yet)

Other documentation

• The last presentation (3.27)
• Papers and presentations
• Source documentation (API)

• Security
  • ESUP-2009-AVI-001 - esup-helpdesk vulnerability
  • ESUP-2009-AVI-003 - esup-helpdesk vulnerability