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Changes in version 3.5.7 (not released yet)

New feature

• Added the possibility to take a ticket in charge and request information in a single operation (Pascal Aubry).

Bug fixes

• Managers could request information on tickets even when not allowed (Pascal Aubry, pointed out by Claude Bourasseau).
• Could not connect tickets to FAQs and other tickets (Pascal Aubry).
• Categories could not be deleted (Pascal Aubry, pointed out by Fabrice Jammes).

Enhancement

• Managers can take in charge tickets and request information in a single operation (Pascal Aubry).

Changes in version 3.5.6

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• Fixed BatchUpdateException in the upgrade process (Pascal Aubry, pointed out by Doriane Dusart).

Changes in version 3.5.3

New feature

• Added a ticket printer (Pascal Aubry, requested by Sylvain De Féo).

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• Removed web.xml from the automatically recovered configuration files, leading to a FacesException for statistics charts (Pascal Aubry).

Enhancement

• Improved downloads (Pascal Aubry). 

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• Fixed PropertyValueException on ticket creation (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed timezone issues on JSP pages (Pascal Aubry, pointed out by Hervé Orain).

Enhancement

• Added to possibility to attach several files at the same time(Pascal Aubry, requested by Martine James).

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• Fixed BatchUpdateException on department deletion (Pascal Aubry, pointed out by Gilian Gambini). 

New feature

• Added quick-sort buttons to the control panel (Pascal Aubry, requested by Martine James).

Enhancement

• Improved the readbility of the ticket monitoring emails (Pascal Aubry, requested by Martine James).

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• Added a manager filter to the control panel (Pascal Aubry, requested by Fabrice Jaunet).
• Added statistics on the ticket creators, the reaction times and the resolution times (Pascal Aubry).
• Added the possibility to attach files at each ticket action (Pascal Aubry, requested by Françoise Caillibot).

Enhancement

• Added the possibility to add many invited users at the same time (Pascal Aubry, requested by Vincent Repain). 

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New feature

• Added user bookmarks (Pascal Aubry).

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• recovered the v2 invitations (Pascal Aubry, requested by Vincent Repain).

Changes in version 3.0.6

New feature

• Added spam filters (Pascal Aubry, requested by Brigitte Wallaert).

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• Fixed bad ticket extraction on the user interface (Pascal Aubry)
• NoSuchMethodException when approving ticket closure (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed null locale when retrieving user info (Pascal Aubry).
• Fixed CAS authentication bug (Pascal Aubry).

Enhancement

• added an icon to toggle simple/advanced menu (Pascal Aubry).

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