esup-helpdesk




La liste d'utilisateurs n'est pas rendue car vous ne possédez pas les droits d'accès nécessaires pour afficher les profils utilisateur.

Arborescence des pages

Comparaison des versions

Ancienne version 286

changes.mady.by.user Pascal Aubry

Sauvegardée le

comparé à

Nouvelle version 287

changes.mady.by.user Pascal Aubry

Sauvegardée le

Légende

  • Ces lignes ont été ajoutées. Ce mot a été ajouté.
  • Ces lignes ont été supprimées. Ce mot a été supprimé.
  • La mise en forme a été modifiée.

...

  • ChangeLog 2.x
  • ChangeLog 1.x
    Remarque
    titleUpgrading configuration files

    This history points the configurations files which where changed between releases. Once the sources installed (see 00 Installation) and the previous configuration recovered (see 04 Upgrading), if one or several files of the changed files have been edited locally, changes should be carefully inspected and added before upgrading the database (ant upgrade).

Changes in version 3.14.

...

8

Astuce
titleChanges in configuration files

New

...

features

  • Added the possibility to customize the icon used for each department and category (3.14.0 by Pascal Aubry, requested by Harold Moyse).
  • Added the czech translation (3.14.8 by Lukas Slansky).

Enhancements

  • Added property defaultLocale (3.14.0 by Pascal Aubry).
  • Added property encoding (3.14.2 by Pascal Aubry and Alexandre Boisseau).
  • Focus FCK editor when performing ticket actions (3.14.5 by Pascal Aubry, requested by Alexandre Boisseau).
  • Use the long labels of the categories when moving tickets (3.14.5 by Pascal Aubry, requested by Michèle Guezou).
  • Fixed other misc UI issues (3.14.5 by Pascal Aubry, requested by Alexandre Boisseau).

...

Astuce
titleChanges in configuration files

New features

  • Added extra monitoring to categories (Pascal Aubry, requested by Philippe Lecler).
  • When local users log in the application changes the owner of the tickets they have created with their email (Pascal Aubry, requested by Alexandre Boisseau).
  • Added permanently invited users for departments (Pascal Aubry, requested by Michèle Guézou).

...

Astuce
titleChanges in configuration files

New feature

  • Added automatic refresh to the control panel (Pascal Aubry, requested by Stéphane Ayello and Katy Santerre).

...

Astuce
titleChanges in configuration files

New feature

  • Added canned responses (Pascal Aubry, requested by Alain Kermarrec).

...

Astuce
titleChanges in configuration files

Property departmentSelector.configPath and files /properties/domain/xmlDepartmentSelection* are now obsolete.

If you were using visibility rules, once upgraded to 3.10:

  • loggin with an administrator account
  • go to the "Department visibility" menu
  • upload your previous configuration (/properties/domain/xmlDepartmentSelection.xml)
  • save to the database
    Avertissement

    It is highly recommended to test the upload of your old configuration on a copy of your database.

New feature

  • The rules for the visibility of the departments are now edited through the web interface, not needing to restart the application at each change (Pascal Aubry, requested by Odile Germès).

...

  • Fixed NullPointerException when acting on a ticket of which the creation department has been removed (Pascal Aubry, pointed out by Julien Marchal).
  • Fixed departments ordering issues (Pascal Aubry, pointed out by Gilian Gambini).
  • Could not invite external users when they were not already recorded in the database (Pascal Aubry, pointed out by Raymond Bourges).

New features

  • Added the possibility for users to monitor bookmarked tickets (Pascal Aubry, requested by Gwenaelle Bouteille).
  • Added the possibility to bookmark tickets from the control panel (Pascal Aubry, requested by Gwenaelle Bouteille).
  • Added LDAP-based conditions for the XML department selection (Pascal Aubry).
  • Added property controlPanel.subjectMaxLength (Pascal Aubry, requested by Martine James).
  • Added the possibility for managers and administrators to test the visibility of departments through the web interface (Pascal Aubry).

...

Astuce
titleChanges in configuration files

Changes in /properties/config.properties:

  • Properties hibernate.connection.url, hibernate.connection.username and hibernate.connection.password are not used any more and should be renamed hibernate.connection.jdbc.url, hibernate.connection.jdbc.username and hibernate.connection.jdbc.password, for instance:
Bloc de code
hibernate.connection.jdbc.url=jdbc:mysql://localhost/helpdesk
hibernate.connection.jdbc.username=admin
hibernate.connection.jdbc.password=secret
  • To rely on a connection pool (defined at Tomcat level for instance), use (replace jdbc/esup-helpdesk by the name of your own data source):
Bloc de code
hibernate.useJndi=true
hibernate.connection.jndi.datasource=jdbc/esup-helpdesk
  • To use JDBC even from web requests, use:
Bloc de code
hibernate.useJndi=false

Changes in /builld.properties:

  • Property cas.url is not used anymore (already set in /properties/config.properties).

New features

  • Added the possibility to hide categories to external users (Pascal Aubry, requested by Brigitte Walleart).
  • Added the possibility to use JDBC for batch commands and JNDI for web requests (Pascal Aubry, requested by Odile Germès).
  • Added attribute 'for' to the action tags of the XML department selection (Pascal Aubry).

...

Astuce
titleChanges in configuration files

New feature

  • Added spent time statistics (Pascal Aubry, requested by Michèle Guézou).

...

Astuce
titleChanges in configuration files

New feature

  • Added the possibility to prevent users from adding tickets in some categories (Pascal Aubry, requested by Katy Santerre and Stéphane Ayello).

...

Astuce
titleChanges in configuration files

New features

  • Added a ticket printer (Pascal Aubry, requested by Sylvain De Féo).
  • Managers can take in charge tickets and request information in a single operation (Pascal Aubry).
  • Added quick-sort buttons to the control panel (Pascal Aubry, requested by Martine James).

...

Astuce
titleChanges in configuration files
  • La tâche compute-statistics est désormais obsolète et son appel peut être supprimé.

New features

  • Added a manager filter to the control panel (Pascal Aubry, requested by Fabrice Jaunet).
  • Added statistics on the ticket creators, the reaction times and the resolution times (Pascal Aubry).
  • Added the possibility to attach files at each ticket action (Pascal Aubry, requested by Françoise Caillibot).

...

Astuce
titleChanges in configuration files
  • Les exploitants sous Windows devront définir la propriété lock.path dans le fichier /properties/config.properties (diff 3.2 -> 3.3). Les utilisateurs sous Unix pourront également redéfinir cette propriété (par défaut /tmp).

New features

  • Added manager utilities (Pascal Aubry).
  • Added daily reports (Pascal Aubry, requested by Raymond Bourges).

...

Astuce
titleChanges in configuration files

New feature

  • Added user bookmarks (Pascal Aubry).

...

Astuce
titleChanges in configuration files

New features

  • Added experimental statistics (Pascal Aubry).
  • Added a direct access to tickets from the control panel (Pascal Aubry).
  • Managers can show the tickets of the categories they belong to on the control panel (Pascal Aubry, requested by Mathieu Cron).

...

  • recovered the v2 invitations (Pascal Aubry, requested by Vincent Repain).

Changes in version 3.0.6

New feature

  • Added spam filters (Pascal Aubry, requested by Brigitte Wallaert).

...