esup-helpdesk




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Comparaison des versions

Ancienne version 296

changes.mady.by.user Pascal Aubry

Sauvegardée le

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Nouvelle version 297

changes.mady.by.user Pascal Aubry

Sauvegardée le

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Astuce
titleChanges in configuration files

New features

  • Added the possibility to link categories to FAQ items, presented to the users when creating tickets (3.15.0 by Pascal Aubry, requested by Michèle Guézou and Alain Kermarrec).
  • Invitations created for local users with their emails are automatically updated on the subsequent connection (3.15.1 by Pascal Aubry, requested by Alexandre Boisseau).

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Astuce
titleChanges in configuration files

New features

  • Added the possibility to customize the icon used for each department and category (3.14.0 by Pascal Aubry, requested by Harold Moyse).
  • Added the czech translation (3.14.8 by Lukas Slansky).

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Astuce
titleChanges in configuration files

New features

  • Added extra monitoring to categories (Pascal Aubry, requested by Philippe Lecler).
  • When local users log in the application changes the owner of the tickets they have created with their email (Pascal Aubry, requested by Alexandre Boisseau).
  • Added permanently invited users for departments (Pascal Aubry, requested by Michèle Guézou).

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Astuce
titleChanges in configuration files

New feature

  • Added automatic refresh to the control panel (Pascal Aubry, requested by Stéphane Ayello and Katy Santerre).

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Astuce
titleChanges in configuration files

New feature

  • Added canned responses (Pascal Aubry, requested by Alain Kermarrec).

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Astuce
titleChanges in configuration files

Property departmentSelector.configPath and files /properties/domain/xmlDepartmentSelection* are now obsolete.

If you were using visibility rules, once upgraded to 3.10:

  • loggin with an administrator account
  • go to the "Department visibility" menu
  • upload your previous configuration (/properties/domain/xmlDepartmentSelection.xml)
  • save to the database
    Avertissement

    It is highly recommended to test the upload of your old configuration on a copy of your database.

New feature

  • The rules for the visibility of the departments are now edited through the web interface, not needing to restart the application at each change (Pascal Aubry, requested by Odile Germès).

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Astuce
titleChanges in configuration files

Changes in /properties/config.properties:

  • Properties hibernate.connection.url, hibernate.connection.username and hibernate.connection.password are not used any more and should be renamed hibernate.connection.jdbc.url, hibernate.connection.jdbc.username and hibernate.connection.jdbc.password, for instance:
Bloc de code

hibernate.connection.jdbc.url=jdbc:mysql://localhost/helpdesk
hibernate.connection.jdbc.username=admin
hibernate.connection.jdbc.password=secret

* To rely on a connection pool (defined at Tomcat level for instance), use (replace jdbc/esup-helpdesk by the name of your own data source):

Bloc de code

hibernate.useJndi=true
hibernate.connection.jndi.datasource=jdbc/esup-helpdesk

* To use JDBC even from web requests, use:

Bloc de code

hibernate.useJndi=false

Changes in /builld.properties:

  • Property cas.url is not used anymore (already set in /properties/config.properties).

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  • Added the possibility to hide categories to external users (Pascal Aubry, requested by Brigitte Walleart).
  • Added the possibility to use JDBC for batch commands and JNDI for web requests (Pascal Aubry, requested by Odile Germès).
  • Added attribute 'for' to the action tags of the XML department selection (Pascal Aubry).

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Astuce
titleChanges in configuration files

New features

  • Added a ticket printer (Pascal Aubry, requested by Sylvain De Féo).
  • Managers can take in charge tickets and request information in a single operation (Pascal Aubry).
  • Added quick-sort buttons to the control panel (Pascal Aubry, requested by Martine James).

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Astuce
titleChanges in configuration files
  • La tâche compute-statistics est désormais obsolète et son appel peut être supprimé.

New features

  • Added a manager filter to the control panel (Pascal Aubry, requested by Fabrice Jaunet).
  • Added statistics on the ticket creators, the reaction times and the resolution times (Pascal Aubry).
  • Added the possibility to attach files at each ticket action (Pascal Aubry, requested by Françoise Caillibot).

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Astuce
titleChanges in configuration files
  • Les exploitants sous Windows devront définir la propriété lock.path dans le fichier /properties/config.properties (diff 3.2 -> 3.3). Les utilisateurs sous Unix pourront également redéfinir cette propriété (par défaut /tmp).

New features

  • Added manager utilities (Pascal Aubry).
  • Added daily reports (Pascal Aubry, requested by Raymond Bourges).

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Astuce
titleChanges in configuration files

New feature

  • Added user bookmarks (Pascal Aubry).

Bug fixes

  • Fixed exception on department deletion (Pascal Aubry, pointed out by Gilian Gambini).
  • Some tickets could not be shown (Pascal Aubry, pointed out by Monique Thomas).
  • Removed unnecessary emails (Pascal Aubry, pointed out by Monique Thomas).
  • The privileges of department managers could not be edited (Pascal Aubry, pointed out by Monique Thomas).
  • Bookmarks could not be deleted (Pascal Aubry, pointed out by Monique Thomas).
  • Managers could not set the spent time on the 'take and close' action (Pascal Aubry, pointed out by Michèle Guézou).
  • Removed concurrent changes of tickets (Pascal Aubry).

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  • Added experimental statistics (Pascal Aubry).
  • Added a direct access to tickets from the control panel (Pascal Aubry).
  • Managers can show the tickets of the categories they belong to on the control panel (Pascal Aubry, requested by Mathieu Cron).

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Changes in version 3.0.6

New feature

  • Added spam filters (Pascal Aubry, requested by Brigitte Wallaert).

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