In English

• esup-helpdesk: a mature portlet for uPortal
  Pascal Aubry, University of Rennes 1
  JA-SIG Spring 2009 conference, Dallas, Texas, March 2009
• ESUP-Portail Helpdesk: user support at establishment-level
  Pascal Aubry, University of Rennes 1
  JA-SIG Summer 2007 conference, Denver, Colorado, June 2007
• The ESUP-Portail helpdesk (poster)
  Pascal Aubry, University of Rennes 1
  JA-SIG Winter 2006 conference, Atlanta, Georgia, December 2006
• ESUP-Portail Helpdesk: user support at establishment-level
  Pascal Aubry, University of Rennes 1
  Alexandre Boisseau, University of Brest
  EUNIS 2006, Tartu, Estonia, 28-30 juin 2006
  Slides- Article

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