Overview

esup-helpdesk is a helpdesk application that handles user support at establishment-level (see Screenshots).

It is based on the esup-commons development framework and can be deployed as:

• a servlet (using an existing servlet container)
• a portlet (into a JSR-168 compliant portal)
• a quick-start (stand alone application)

Actors

Lead: Pascal Aubry

Déveloper(s) :

• Pascal Aubry
• Alexandre Boisseau, Université de Brest
• Contributors

Acknowledgements

Status

• Production release: 3.19.6
• Development: 3.20

See: JASIG Candidate Proposal

Documentation

Manuals

• Administrator guide
  (download, install, configure, customize, manage, upgrade)

• User guide
  (concepts, usage)

• Developer guide
  (SubVersion access, API, distribution)

Other documentation

• JA-SIG Spring 2009 conference, Dallas, Texas, March 2009 (slides)
• JA-SIG Summer 2007 conference, Denver, Colorado, June 2007 (slides)
• JA-SIG Winter 2006 conference, Atlanta, Georgia, December 2006 (poster)
• EUNIS 2006, Tartu, Estonia, 28-30 juin 2006 (article, slides)

• Papers and presentations
• Les nouveautés de la version 3 (ESUP-Days n°6) (in French)
• Les améliorations de la version 3.19 (ESUP-Days n°7) (in French)

Quick links

• Download
• Source documentation (API)
• SubVersion repository:
  • esup-helpdesk
  • esup-commons
• ChangeLog
• Deployers
• Screenshots