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• esup-helpdesk is provided as a zip file that contains all the sources. The sources must be compiled, which needs a Java Development Kit (a Java Runtime Environment is not enough).
• Installation commands and asynchroneous tasks are run using ant.
• esup-helpdesk is configured by default to connect to a MySql database; Hibernate allows the usage of any other database manager (see Configuring the database connection).

Unix requirements

Java Java

Any Unix administrator knows how to install a JDK, embedded in most distributions. If not, download from http://java.sun.com/javase/downloads/index.jsp.

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The last release can be downloaded at http://helpdesk.esup-portail.org/current (previous releases are at http://helpdesk.esup-portail.org).

The zip file to download depends on the deployment mode selected:

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Uncompressing the sources

Balise WikiUncompress the zip file you have downloaded to your filesystem, for instance in */usr/local/helpdesk/src*. Uncompressing *esup-helpdesk\[-quick-start\]-x-3.y.z-t.zip* creates the folder *usr/local/helpdesk/src/esup-helpdesk\[-quick-start\]-x.y.z*.

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