Historique de la page

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New

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features

• Added experimental Reply-to capabilities (3.22.0 by Lukas Slansky).
• Added an online configuration wizard at http://www.esup-portail.org/helpdesk-config (3.22.0 by Pascal Aubry).

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Enhancement

• Improved daily reports (3.22.0 by Alexandre Boisseau).

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• Fixed form transitions (3.21.0 by Pascal Aubry, pointed out by Gilian Gambini).
• Attached files could be uploaded several times (3.21.0 by Pascal Aubry).
• Fixed i18n resource bundle keys (3.21.1 by Lukas Slansky).

Enhancements

• Added sequences for Postgres users (3.21.0 by Lukas Slansky).
• Improved daily reports (3.21.0 by Alexandre Boisseau).
• limit the alerts sent depending on the action type and the visibility for the users (3.21.1 by Pascal Aubry).

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• Fixed QueryException when deleting departments (3.20.0 by Pascal Aubry, pointed out by Odile Germès).
• Tickets could not be linked to FAQ and other tickets (3.20.0 by Pascal Aubry, pointed out by Julien Pedrono).
• Alerts were sent twice on imap feeding (3.20.0 by Pascal Aubry, pointed out by Lukas Slansky).

Enhancements

• Firefox spell checker activated in FCK Editor (3.20.0 by Alexandre Boisseau).
• Added regexp-based spam detection to email feeding (3.20.0 by Lukas Slansky).

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• Attached files were lost by preview (3.19.2 by Pascal Aubry, pointed out by Alexandre Boisseau and Lukas Slansky).
• Fixed the resizing of the statistics charts (3.19.3 by Pascal Aubry, pointed out by Simon Dupuich).
• Ticket owners could not remove invitations (3.19.4 by Pascal Aubry, pointed out by François Albert).
• Fixed deep links to add tickets (3.19.4 by Pascal Aubry, pointed out by Mathieu Molinéris).

Enhancements

• Added CSS styles for priority colors (3.19.0 by Pascal Aubry, requested by Vincent Repain and Simon Dupuich).
• Added properties minPriority, maxPriority, origins, webOrigin and emailOrigin (3.19.0 by Pascal Aubry).
• When inviting users, added the possibility to select the managers of a department or the members of a category (3.19.0 by Pascal Aubry, requested by Michèle Guézou and Fabrice Jaunet).
• Added properties memory.xmx and memory.maxPermSize in build.properties for quick-start installations (3.19.2 by Pascal Aubry).
• When moving a ticket, the assignment algorithm of the target category can be called (3.19.2 by Pascal Aubry, requested by Alexandre Boisseau).
• Archived tickets can be moved before department deletion (3.19.5 by Pascal Aubry, requested by Odile Germès).

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• Fixed the deletion of old history items (3.18.0 by Pascal Aubry).
• Fixed PropertyValueException on ticket creation (3.18.0 by Pascal Aubry, pointed out by Eric Touraille).

Enhancements

• Added a user preference for the page transitions (3.18.0 by Pascal Aubry, requested by Jacques-Olivier Houen-Farcy).
• Internationalized the popup blocker message (3.18.1 by Pascal Aubry).

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New feature

• Added the user history (3.17.0 by Pascal Aubry).

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• Fixed ObjectDeletedException in user history (3.17.1 by Pascal Aubry).
• Restored FCK Enter mode to br (3.17.1 by Pascal Aubry, pointed out by Fabrice Jaunet).
• Managers could not test the department visibility rules (3.17.1 by Pascal Aubry).
• Multiple actions on a single page were crashing portlets (3.17.1 by Pascal Aubry, pointed out by Fabrice Jaunet).
• Fixed Category.inheritFaqLinks (3.17.3 by Pascal Aubry, pointed out by Bénédicte Sapin).
• Fixed the automatic refresh of the control panel when no ticket is found (3.17.3 by Pascal Aubry, pointed out by Lukas Slansky).

Enhancement

• Added a 'please wait...' popup (3.17.1 by Pascal Aubry).

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• Fixed ticketView.jsp (3.16.1 by Pascal Aubry, pointed out by Gilain Gambini).

New features

• When closing (refusing, cancelling, postponing..) a ticket, managers can return to the control panel without showing the ticket history thanks to a new preference (3.16.0 by Pascal Aubry, requested by Alexandre Boisseau).

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New features

• Added the possibility to link categories to FAQ items, presented to the users when creating tickets (3.15.0 by Pascal Aubry, requested by Michèle Guézou and Alain Kermarrec).
• Invitations created for local users with their emails are automatically updated on the subsequent connection (3.15.1 by Pascal Aubry, requested by Alexandre Boisseau).

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• Fixed issue when several local users share a single email alias (3.15.0 by Alexandre Boisseau).
• Fixed null values in h_cate_inhe_faq_link (3.15.2 by Pascal Aubry, pointed out by Lukas Slansky and Odile Germès).

Enhancements

• Improved batch logging configuration (3.15.2 by Alexandre Boisseau).
• Do not send alerts when changing invitations from emails to local ids (3.15.2 by Pascal Aubry, requested by Claudine Lode).

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New features

• Added the possibility to customize the icon used for each department and category (3.14.0 by Pascal Aubry, requested by Harold Moyse).
• Added the czech translation (3.14.8 by Lukas Slansky).

Enhancements

• Added property defaultLocale (3.14.0 by Pascal Aubry).
• Added property encoding (3.14.2 by Pascal Aubry and Alexandre Boisseau).
• Focus FCK editor when performing ticket actions (3.14.5 by Pascal Aubry, requested by Alexandre Boisseau).
• Use the long labels of the categories when moving tickets (3.14.5 by Pascal Aubry, requested by Michèle Guezou).
• Fixed other misc UI issues (3.14.5 by Pascal Aubry, requested by Alexandre Boisseau).

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New features

• Added extra monitoring to categories (Pascal Aubry, requested by Philippe Lecler).
• When local users log in the application changes the owner of the tickets they have created with their email (Pascal Aubry, requested by Alexandre Boisseau).
• Added permanently invited users for departments (Pascal Aubry, requested by Michèle Guézou).

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• Alerts were stored in the database even when emails could not be sent (Pascal Aubry).
• Fixed unclosed database connections when using JNDI (Pascal Aubry, pointed out by Philippe Lecler).
• Fixed infinite loop in imap feeder (Pascal Aubry, pointed out by Sandrine Twardy).
• Alerts were not sent for tickets created with the web service (Pascal Aubry).
• Added missing file /properties/domain/categoryConfiguration.xml (Pascal Aubry, pointed out by Odile Germès).
• Removed undesired image in welcome.jsp when no FAQ is available (Pascal Aubry, pointed out by Brice Quillerie).
• Fixed ClassCastException in phase listener (Pascal Aubry, pointed out by Jérôme Truffot).
• The visibility and origin set by the users at ticket creation were not taken into account (Pascal Aubry, pointed out by Eric Touraille).
• The page size of the journal was not taken into account (Pascal Aubry, pointed out by Alexandre Boisseau).
• Fixed the LDAP filter used for the email recognition in IMAP feeding (Alexandre Boisseau).
• It is now possible to move a category to a department that is not enabled (Pascal Aubry, pointed out by Michèle Guézou).
• It was impossible to move tickets to disabled departments (Pascal Aubry, pointed out by Michèle Guézou).
• Fixed NPE while indexing tickets connected to FAQ entries (Pascal Aubry).
• Fixed UnsupportedEncodingException when uploading a configuration of the visibility rules (Pascal Aubry, pointed out by Odile Germès).

Enhancements

• Added CSS styles to differentiate the users' role in ticket histories (Pascal Aubry, requested by Brice Quillerie).
• The way users are printed on the web interface and email reports is now configurable (Pascal Aubry, requested by Brice Quillerie).
• Added i18n key WINDOW.TITLE for the main window title in quick-start or servlet deployments (Pascal Aubry, requested by Philippe Lecler).
• Managers can group their daily reports into a single email (Pascal Aubry, requested by Philippe Lecler).
• Added a default control panel refresh delay (property controlPanel.defaultRefreshDelay) for the new users (Pascal Aubry, requested by Philippe Lecler).

• Balise Wiki
  Added properties departmentManagerConfigurator.report\[Type\|Time1\|Time2\|Weekend\] to automatically configure new managers (Pascal Aubry, requested by Philippe Lecler).

• Sort the tickets by idle time in reports (Pascal Aubry, requested by Philippe Lecler).
• Added buttons to the department visibility UI to add conditions and rules (Pascal Aubry, requested by Alexandre Boisseau).
• Hide the FAQ menu to non managers when no FAQ is available (Pascal Aubry, requested by Alexandre Boisseau).
• Added properties userInfo.showXxx to easily customize the default UserInfoProvider implementation (Pascal Aubry, requested by Alexandre Boisseau).
• Added user information on the owner to ticket prints and email reports (Pascal Aubry, requested by Alexandre Boisseau).
• When feeding the helpdesk from an IMAP account, search the LDAP directory to look for local users with the emails' From: header (Pascal Aubry, requested by Alexandre Boisseau).
• Added a category configurator to the initial inheritance of the members (Pascal Aubry, requested by Alexandre Boisseau).
• When adding a sub-category, propose to prevent users from adding tickets in the parent category (Pascal Aubry, requested by Michèle Guézou).
• Added the memory status to exception reports (Alexandre Boisseau).
• Fixed misc. UI issues (Alexandre Boisseau).

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New feature

• Added automatic refresh to the control panel (Pascal Aubry, requested by Stéphane Ayello and Katy Santerre).

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• Fixed the workflow of account creation for external users (Pascal Aubry, pointed out by Odile Germès).
• Correclty handle post-redirect-get pattern by showing JSF messages after redirecting (Pascal Aubry).
• A ticket could not be moved from a category to a sub-category (Pascal Aubry, pointed out by Pierre-Antoine Angelini).
• Fixed refresh issue when redirecting a category (Pascal Aubry, pointed out by Alexandre Boisseau).
• Check the length of messages (Pascal Aubry, pointed out by Pascal Lohou).
• Fixed the bean declarations of email feeding (Pascal Aubry, pointed out by Sandrine Twardy).
• Fixed StackOverflowError on the control panel (Pascal Aubry).
• Fixed invalid deep linking parameter ticketTakeAndRequestInformation (Pascal Aubry).
• Could not move a category to a department with no category (Pascal Aubry, pointed out by Alexandre Boisseau).
• Fixed search queries containing backslashes (Pascal Aubry, pointed out by Loic Perdoux).
• Fixed log4j.properties (Pascal Aubry, pointed out by Odile Germès).
• Fixed sorting issues on the control panel (Pascal Aubry, pointed out by Anthony Bourguignon).

Enhancements

• Improved database management to prevent from unclosed database sessions (Pascal Aubry and Raymond Bourges).
• Now use the PRG (Post-Redirect-Get) pattern at each request (Pascal Aubry).
• Improved a few page titles (Pascal Aubry, requested by Alexandre Boisseau).
• Improved the handling of SQL exceptions (pascal Aubry).
• Improved Hibernate session handling (pascal Aubry, pointed out by Odile Germès).

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New feature

• Added canned responses (Pascal Aubry, requested by Alain Kermarrec).

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• Fixed refresh issues on the control panel when bookmarking or marking a ticket as read (Pascal Aubry, pointed out by Alexandre Boisseau).
• Fixed PropertyNotFoundException when adding departments and categories (Pascal Aubry).
• Fixed refresh issue on the control panel (Pascal Aubry, pointed out by Linda Ruault).
• Fixed refresh issues on the paginators (Pascal Aubry, pointed out by Stéphane Ayello).
• Ticket monitoring emails were sent to inherit category members(Pascal Aubry, pointed out by Mathieu Cron).
• Fixed cyclical and random assignment algorithms (Pascal Aubry).

Enhancement

• Added attribute ignoreCase to tags <uid-like>, <portal-attribute-> and <ldap-attribute-**> of the department visibility rules (Pascal Aubry, requested by Odile Germès).

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New feature

• The rules for the visibility of the departments are now edited through the web interface, needing to restart the application at each change (Pascal Aubry, requested by Odile Germès).

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• Fixed refresh issues on the control panel (Pascal Aubry, pointed ou tby Sébastien Bilbeau).
• Fixed the order of the user-defined conditions of the department visibility rules (Pascal Aubry).
• Fixed NullPointerException on the spent time statistics (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed DepartmentNotFoundException when reopening tickets of which the manager has been removed (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed IllegalArgumentException when indenting XML with JDK 1.5 (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed ParseException when searching for brackets (Pascal Aubry, pointed out by Jean-François Radenac).
• Fixed DepartmentManagerNotFoundException in target expire-tickets (Alexandre Boisseau, pointed out by Gilian Gambini).
• Fixed PropertyNotFoundException in departmentSelection.jsp when using tag <portal-group-member> (Pascal Aubry, pointed out by Brigitte Wallaert).

Enhancements

• Improved the department visibility rules UI (Pascal Aubry).
• Added task expire-tickets-no-email (Pascal Aubry, requested by Gilian Gambini).

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• Fixed NullPointerException when acting on a ticket of which the creation department has been removed (Pascal Aubry, pointed out by Julien Marchal).
• Fixed departments ordering issues (Pascal Aubry, pointed out by Gilian Gambini).
• Could not invite external users when they were not already recorded in the database (Pascal Aubry, pointed out by Raymond Bourges).

New features

• Added the possibility for users to monitor bookmarked tickets (Pascal Aubry, requested by Gwenaelle Bouteille).
• Added the possibility to bookmark tickets from the control panel (Pascal Aubry, requested by Gwenaelle Bouteille).
• Added LDAP-based conditions for the XML department selection (Pascal Aubry).
• Added property controlPanel.subjectMaxLength (Pascal Aubry, requested by Martine James).
• Added the possibility for managers and administrators to test the visibility of departments through the web interface (Pascal Aubry).

Enhancements

• Invited users now receive only one email (Pascal Aubry, requested by Monique Thomas).
• Ticket monitoring and invitation emails now have different subjects (Pascal Aubry, requested by Monique Thomas).
• Added direct ticket access from ticketView.jsp and archivedTicketView.jsp (Pascal Aubry, requested by Monique Thomas).
• Added a link to the control panel and the bookmarks in daily reports (Pascal Aubry, requested by Gwenaelle Bouteille).
• Improved the LDAP search (Pascal Aubry, requested by Monique Thomas).
• Fixed deep links error messages (Pascal Aubry).
• Improved the spent time UI (Pascal Aubry, requested by François Albert).

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hibernate.connection.jdbc.url=jdbc:mysql://localhost/helpdesk
hibernate.connection.jdbc.username=admin
hibernate.connection.jdbc.password=secret

hibernate.useJndi=true
hibernate.connection.jndi.datasource=jdbc/esup-helpdesk

hibernate.useJndi=false

New features

• Added the possibility to hide categories to external users (Pascal Aubry, requested by Brigitte Walleart).
• Added the possibility to use JDBC for batch commands and JNDI for web requests (Pascal Aubry, requested by Odile Germès).
• Added attribute 'for' to the action tags of the XML department selection (Pascal Aubry).

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• Fixed UnsupportedOperationException in spent time statistics (pascal Aubry).
• Fixed PropertyValueException on ticket creation (Pascal Aubry).
• Fixed DepartmentManagerNotFoundException on ticket monitoring (Pascal Aubry, pointed out by Fabrice Jaunet).
• Managers could not free postponed tickets (Pascal Aubry).
• Fixed ArchivedTicketNotFoundException on ticket direct access (Pascal Aubry, pointed out by Colette Tanguy).
• Fixed WebFlowException on ticket closure (Pascal Aubry).
• Fixed PropertyValueException when creating a ticket from the welcome page (Pascal Aubry, pointed out by Baptiste Poirriez).
• Added the MySql connector at Tomcat level to quick-start distribution file (Pascal Aubry).
• Fixed the display of spent times (Pascal Aubry).
• Fixed ConfigException when using tag <add-by-filter> for the department selection (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed NullPointerException on search.jsp (Pascal Aubry, pointed out by Sébastien Breteaux).
• Fixed NullPointerException on giveInformation.jsp (Pascal Aubry, pointed out by Loïc Perdoux).
• Fixed ant target start when debug=true (Pascal Aubry, pointed out by Yann Cézard).
• Fixed NameNotFoundException when upgrading with JNDI (Pascal Aubry).

Enhancements

• Improved the manager preferences UI (Pascal Aubry, requested by Katy Santerre).
• Improved the control panel (Pascal Aubry, requested by Martine James and Mathieu Cron).
• Improved the ticket actions UI (Pascal Aubry, requested by François Dagorn).
• Always show the bookmarks menu entry (Pascal Aubry, requested by Martine James).
• Improved ticket actions UI by animating the main button (Pascal Aubry, requested by Michèle Guézou).
• Improved the search UI (Pascal Aubry, requested by Luc Oger).
• Added a quick-link to emails to take in charge and request information for a ticket in a single step (Pascal Aubry).
• Added error messages when quick-links lead to unauthorized actions (Pascal Aubry).

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New feature

• Added spent time statistics (Pascal Aubry, requested by Michèle Guézou).

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• Fixed IllegalArgumentException on departmentView.jsp (pascal Aubry).
• Fixed ticket refresh issues (Pascal Aubry, pointed out by Claudine Lode).
• Fixed paginator javascript 'Stack overflow at line 0' on IE7 (Pascal Aubry, pointed out by Gilian Gambini, Brigitte Walleart and Katy Santerre).
• Fixed BatchUpdateException due to empty user display names (Pascal Aubry, pointed out by Jaques De Poulpiquet and Pierre-Antoine Angelini).

Enhancements

• fixed ticket number parsing on the control panel (Pascal Aubry).
• Catch properly empty index exceptions (Pascal Aubry).

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New feature

• Added the possibility to prevent users from adding tickets in some categories (Pascal Aubry, requested by Katy Santerre and Stéphane Ayello).

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• Could not download archived attached files (Pascal Aubry, pointed out by Marie Claire Brailly).
• Fixed the reordering of categories (Pascal Aubry).
• Fixed the manual ticket postponement (Pascal Aubry, pointed out by Mathieu Cron).
• Fixed DepartmentManagerNotFoundException when sending alerts (Pascal Aubry, pointed out by Dominique Erelie).
• Preserve attached files when archiving tickets (Pascal Aubry).
• Fixed bad ticket status when freeing on closure (Pascal Aubry, pointed out by Fabrice Jaunet).
• Administrators not managing any department could not see the statistics (Pascal Aubry, pointed out by Thierry Bedouin).
• Fixed the download of archived files (Pascal Aubry).
• Fixed bad hypertext link on departments.jsp (Pascal Aubry, pointed out by Odile Germès).
• Fixed the department selection on the control panel user interface (Pascal Aubry, pointed out by Martine James).
• Users could not close their own tickets in departments where filling the spent time is required for managers (Pascal Aubry, pointed out by Martine James).

Enhancements

• Improved the categories interface (Pascal Aubry).
• Improved monitoring emails (Pascal Aubry).
• Improved exception handling (Pascal Aubry).
• Managers can now see user information even when not manager of the department of the current ticket (Pascal Aubry, requested by Martine James).
• Added Lambda Probe support to quick-start installations (Pascal Aubry).

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New features

• Added a ticket printer (Pascal Aubry, requested by Sylvain De Féo).
• Managers can take in charge tickets and request information in a single operation (Pascal Aubry).
• Added quick-sort buttons to the control panel (Pascal Aubry, requested by Martine James).

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• Managers could request information on tickets even when not allowed (Pascal Aubry, pointed out by Claude Bourasseau).
• Could not connect tickets to FAQs and other tickets (Pascal Aubry).
• Categories could not be deleted (Pascal Aubry, pointed out by Fabrice Jammes).
• Fixed innapropriate manager selection on the control panel (Pascal Aubry).
• Fixed the MyExtensions filter mapping in portlet mode (Pascal Aubry, pointed out by Fabrice Jammes and Gilian Gambini).
• Fixed innapropriate category selection on the control panel (Pascal Aubry, pointed out by Rodolphe Marsolier).
• Bean deepLinkingRedirector was not serializable (Pascal Aubry).
• Fixed BatchUpdateException in the upgrade process (Pascal Aubry, pointed out by Doriane Dusart).
• Removed web.xml from the automatically recovered configuration files, leading to a FacesException for statistics charts (Pascal Aubry).
• Fixed PropertyValueException when attaching files on ticket creation (Pascal Aubry).
• Fixed PropertyValueException on ticket creation (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed timezone issues on JSP pages (Pascal Aubry, pointed out by Hervé Orain).
• Fixed BatchUpdateException on department deletion (Pascal Aubry, pointed out by Gilian Gambini).

Enhancements

• Improved downloads (Pascal Aubry).
• Added to possibility to mark tickets as read from the control panel without opening the the tickets (Pascal Aubry, requested by Odile Germès).
• Added to possibility to mark all the tickets of the control panel as read (Pascal Aubry).
• Do not show postponed tickets with opened tickets on the control panel (Pascal Aubry, requested by Frédéric Boivent).
• Added ticket status statistics (Pascal Aubry).
• Added to possibility to attach several files at the same time (Pascal Aubry, requested by Martine James).
• Improved the readbility of the ticket monitoring emails (Pascal Aubry, requested by Martine James).

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New features

• Added a manager filter to the control panel (Pascal Aubry, requested by Fabrice Jaunet).
• Added statistics on the ticket creators, the reaction times and the resolution times (Pascal Aubry).
• Added the possibility to attach files at each ticket action (Pascal Aubry, requested by Françoise Caillibot).

Enhancement

• Added the possibility to add many invited users at the same time (Pascal Aubry, requested by Vincent Repain).

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New features

• Added manager utilities (Pascal Aubry).
• Added daily reports (Pascal Aubry, requested by Raymond Bourges).

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• Added missing links to tickets in the daily reports (Pascal Aubry).
• Added missing file /properties/domain/email.css (Pascal Aubry).
• Fixed NPE in target compute-statistics (Pascal Aubry).
• Creation departments had not been computed correctly by the v3 upgrade process (Pascal Aubry).
• Escape HTML special chars in emails (Pascal Aubry).

Enhancements

• statistics charts are now available in portlets (Pascal Aubry).
• Added locks for targets recall-tickets, expire-tickets, archive-ticket and compute-statistics (Pascal Aubry).
• Improved the statistics interface (Pascal Aubry).
• Added CSS styles to emails (Pascal Aubry).

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New feature

• Added user bookmarks (Pascal Aubry).

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• Fixed exception on department deletion (Pascal Aubry, pointed out by Gilian Gambini).
• Some tickets could not be shown (Pascal Aubry, pointed out by Monique Thomas).
• Removed unnecessary emails (Pascal Aubry, pointed out by Monique Thomas).
• The privileges of department managers could not be edited (Pascal Aubry, pointed out by Monique Thomas).
• Bookmarks could not be deleted (Pascal Aubry, pointed out by Monique Thomas).
• Managers could not set the spent time on the 'take and close' action (Pascal Aubry, pointed out by Michèle Guézou).
• Removed concurrent changes of tickets (Pascal Aubry).

Enhancements

• Added ticket creations statistics (Pascal Aubry).
• User can remove their own invitations (Pascal Aubry).
• Department managers and category members can be reordered by display name or id (Pascal Aubry, requested by Monique Thomas).
• On ticket assignment, managers can be sorted by display name, id or declaration order (Pascal Aubry, requested by Sylvain De Féo).
• Departments and categories can be reordered by display name or id (Pascal Aubry).
• Show bookmarks on the control panel (Pascal Aubry).
• Expand the menu when entering a hidden entry (Pascal Aubry).
• Added the possibility to connect a ticket (to a FAQ or another ticket) on the 'take and close' action (Pascal Aubry, requested by Monique Thomas).
• Repeated the navigation links of the control panel at the page bottom (Pascal Aubry, requested by Vincent Repain).

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New features

• Added experimental statistics (Pascal Aubry).
• Added a direct access to tickets from the control panel (Pascal Aubry).
• Managers can show the tickets of the categories they belong to on the control panel (Pascal Aubry, requested by Mathieu Cron).

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• recovered the v2 invitations (Pascal Aubry, requested by Vincent Repain).

Changes in version 3.0.6

New feature

• Added spam filters (Pascal Aubry, requested by Brigitte Wallaert).

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• Fixed bad ticket extraction on the user interface (Pascal Aubry)
• NoSuchMethodException when approving ticket closure (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed null locale when retrieving user info (Pascal Aubry).
• Fixed CAS authentication bug (Pascal Aubry).

Enhancement

• added an icon to toggle simple/advanced menu (Pascal Aubry).

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