Overview

esup-helpdesk is a helpdesk application that handles user support at establishment-level (see Screenshots).

It is based on the esup-commons development framework and can be deployed as:

• a servlet (using an existing servlet container)
• a portlet (into a JSR-168 compliant portal)
• a quick-start (stand alone application)

Quick links

• Screencasts
• Screenshots
• Configuration wizard
• Download
• ChangeLog
• Deployers
• SubVersion repository (esup-helpdesk, esup-commons)

Actors

Lead: Pascal Aubry

Déveloper(s) :

• Pascal Aubry
• Alexandre Boisseau, Université de Brest
• Contributors

Acknowledgements

Status

• Production release: 3.27.1
• Development: 3.27

esup-helpdesk is an incubated project of the JASIG consortium.

Documentation

Manuals

• Administrator guide
  (download, install, configure, customize, manage, upgrade)

• User guide
  (concepts, usage)

• Developer guide
  (SubVersion access, API, distribution)

Other documentation

• The last presentation (3.27)

• Papers and presentations

• Source documentation (API)Screenshots

• Security
  • ESUP-2009-AVI-001 - esup-helpdesk vulnerability
  • ESUP-2009-AVI-003 - esup-helpdesk vulnerability