esup-helpdesk




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In order to link to external inventory applications, esup-helpdesk uses URL generators. The URL generated are automatically added to the web interface and allow the managers to navigate from the helpdesk application to the inventory application.

URL generators are defined in the configuration file /properties/domain/computerUrl.xml. Three generators are available in the distribution:

  • null : no URL
  • glpi : URLs to the GLPI application
  • glpiThroughCas : URLs to the GLPI application via a CAS authentication

Default URL generator

The URL generator is set for each department. The generator used for new departments is set by this porperty (set in properties/config.properties):

Bloc de code
#defaultComputerUrlBuilderName=null
Astuce

For each department, this property can be changed at any time through the web interface.

Links to the GLPI application

When one of the generators glpi or glpiThroughCas is used, they rely on this property to build the URLs:

Bloc de code
#computerUrl.glpiPattern=http://glpi.domain.edu/front/computer.php?contains[0]=%s&field[0]=1&sort=1&deleted=N&start=0


Astuce

%s is automatically replaced by the name of the machine.

The URL of the CAS server, used when the property defaultComputerUrlBuilderName is set to glpiThroughCas:

Bloc de code
#computerUrl.casServiceUrl=https://cas.domain.edu?service=%s

Links to another application

The steps to add a new URL generator are:

Using several instances of GLPI

Let us assume here that a department named ENSSAT wants to use a new URL generator that will lead managers to their own GLPI instance.

Add two beans in /properties/domain/computerUrl.xml:

Bloc de code
<bean id="computerUrlBuilderStore"
      class="org.esupportail.helpdesk.domain.computerUrl.ComputerUrlBuilderStoreImpl"
      lazy-init="true"
      >
    <description>A store for the computer URL builders.</description>
    <property name="map" >
      <map>
        <entry key="null" value-ref="nullComputerUrlBuilder" />
        <entry key="glpi" value-ref="glpiComputerUrlBuilder" />
        <entry key="glpiThroughCas" value-ref="glpiThroughCasComputerUrlBuilder" />
        <entry key="enssatGlpi" value-ref="enssatGlpiComputerUrlBuilder" />
        <entry key="enssatGlpiThroughCas" value-ref="enssatGlpiThroughCasComputerUrlBuilder" />
      </map>
    </property>
</bean>
...
<bean id="enssatGlpiComputerUrlBuilder"
      parent="abstractComputerUrlBuilder"
      class="org.esupportail.helpdesk.domain.computerUrl.PatternBasedComputerUrlBuilderImpl"
      lazy-init="true"
      >
    <property name="pattern" value="${computerUrl.enssatGlpiPattern}" />
    <property name="i18nDescriptionKey" value="DOMAIN.COMPUTER_URL_BUILDER.ENSSAT_GLPI" />
</bean>
<bean id="enssatGlpiThroughCasComputerUrlBuilder"
      parent="abstractComputerUrlBuilder"
      class="org.esupportail.helpdesk.domain.computerUrl.CasPatternBasedComputerUrlBuilderImpl"
      lazy-init="true"
      >
    <property name="pattern" value="${computerUrl.enssatGlpiPattern}" />
    <property name="casServiceUrl" value="${computerUrl.casServiceUrl}" />
    <property name="i18nDescriptionKey" value="DOMAIN.COMPUTER_URL_BUILDER.ENSSAT_GLPI_THROUGH_CAS" />
</bean>

Declare the property computerUrl.enssatGlpiPattern in /properties/config.properties:

Bloc de code
computerUrl.enssatGlpiPattern=http://glpi.enssat.univ-rennes1.fr/front/computer.php?contains[0]=%s&field[0]=1&sort=1&deleted=N&start=0

Add the i18n keys to the bundles.
/properties/i18n/bundles/Custom_fr.properties:

Bloc de code
DOMAIN.COMPUTER_URL_BUILDER.ENSSAT_GLPI = GLPI (ENSSAT)
DOMAIN.COMPUTER_URL_BUILDER.ENSSAT_GLPI_THROUGH_CAS = GLPI via CAS (ENSSAT)

/properties/i18n/bundles/Custom_en.properties:

Bloc de code
DOMAIN.COMPUTER_URL_BUILDER.ENSSAT_GLPI = GLPI (ENSSAT)
DOMAIN.COMPUTER_URL_BUILDER.ENSSAT_GLPI_THROUGH_CAS = GLPI through CAS (ENSSAT)

Tell esup-helpdesk to automatically recover your modified configuration file at the next upgrade in /build.properties:

Bloc de code
custom.recover.files= \
... \
/properties/domain/computerUrl.xml