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Commentaire: Migrated to Confluence 5.3

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Remarque
titleUpgrading configuration files

This history points the configurations files which where changed between releases. Once the sources installed (see 00 Installation prior 3.30) and the previous configuration recovered (see 04 Upgrading), if one or several files of the changed files have been edited locally, changes should be carefully inspected and added before upgrading the database (ant upgrade).

Changes in version 3.30

Changed the build tool from Apache Ant to Apache Maven 2

Esup-helpdesk is decomposed in several maven modules.

There is an agregagor pom in the project root which aggregate all modules and all modules share the same parent.

  • helpdesk-batch contains batch classes
  • helpdesk-core contains all classes and part of Spring configuration
  • helpdesk-web-jsf-servlet contains src/main/webapp and part of Spring configuration

Changes in version 3.29.

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11

Astuce
titleChanges in configuration files

...

  • Added the possibility for users to skip ticket expiration alerts (3.29.0 by Pascal Aubry, requested by Frederic Boivent).
  • Show postponed tickets when selecting opened tickets on the manager control panel (Pascal Aubry, requested by Frederic Boivent).
  • Added visibility images to reports and alerts (3.29.1 by Pascal Aubry, requested by Fabien Wald).
  • Enabled the Enter key on the search form (3.29.1 by Pascal Aubry, requested by Fabrice Jaunet).
  • Added logout.jsp for global Single Sign Out (3.29.8 by Odile Germès).
  • Added property sessionTimeout (3.29.8 by Pascal Aubry, requested by Fabien Wald).Enabled the Enter key on the search
  • form Added transparency to login images (3.29.1 9 by Pascal Aubry, requested by Fabrice Jaunet).

Enhancements

  • Show the category of tickets without deploying the properties (3.29.2 by Pascal Aubry, requested by Roger Negaret)
  • Added FontFormat in FCK toolbars(3.29.2 by Pascal Aubry, requested by Fabrice Jaunet)
  • Added method isDepartmentManager() to the web service (3.29.6 by Vincent Bonamy)
  • Customized monitoring emails (3.29.10 by Pascal Aubry, requested by François Albert)

Bug fixes

  • fixed method HttpUtils.getUserAgent() in batch context (3.29.0 by Pascal Aubry, pointed out by Odile Germès)
  • fixed the names of categories when creating tickets (3.29.3 by Pascal Aubry)
  • fixed double invitations on ticket creation (3.29.4 by Vincent Bonamy)
  • restored LDAP uid search (3.29.5 by Pascal Aubry, pointed out by Fabien Wald)
  • fixed redirector (3.29.11 by Pascal Aubry, pointed out by Fabien Wald)

Changes in version 3.28.8

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  • Added date filtering to the search interface (3.27.0 by Pascal Aubry, requested by Laurent Amsaleg).
  • Added the possibility to authenticate the users against an external data source (3.27.0 by Pascal Aubry, requested by Vincent Mathieu, details here ).
  • When moving tickets, they are by default left free by the application if the original manager is not a member of the target category (3.27.1 by Pascal Aubry, requested by Monique Thomas).

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Astuce
titleChanges in configuration files

The ant task sent-reports is now obsolete, use send-ticket-reports instead.
Administrators should call the ant task send-faq-reports on a daily basis for managers and administrator to get the FAQ updates reports.

New features

  • Added FAQ reports (3.26.0 by Pascal Aubry).
  • Added the selection of recently invited users when inviting users (3.26.4 by Pascal Aubry, requested by Chritophe Guilloux).
  • Added the selection of recent target categories when moving a ticket (3.26.5 by Pascal Aubry, requested by François Albert).

...

Astuce
titleChanges in configuration files

Several changes have to be applied to /properties/config.properties:

  • New: auth.useCas, auth.useShibboleth, auth.application, auth.portal.attributes, app.servletUrl, app.uportalUrl, smtp.interceptAll
  • Now optional: urlGeneration.*, computerUrl.casServiceUrl
  • Obsolete:useLdap, smtp.interceptBean

New feature

  • Added Shibboleth support (3.24.0 by Pascal Aubry, requested by Yannick Monclin and Lukas Slansky).

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Astuce
titleChanges in configuration files

New features

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Astuce
titleChanges in configuration files

Security fix

  • Upgraded to Tomahawk 1.1.6 to prevent from Cross Site Scripting (3.20.0 by Pascal Aubry)

Bug fixes

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Astuce
titleChanges in configuration files

Security fix

...

  • Added CSS styles to differentiate the users' role in ticket histories (Pascal Aubry, requested by Brice Quillerie).
  • The way users are printed on the web interface and email reports is now configurable (Pascal Aubry, requested by Brice Quillerie).
  • Added i18n key WINDOW.TITLE for the main window title in quick-start or servlet deployments (Pascal Aubry, requested by Philippe Lecler).
  • Managers can group their daily reports into a single email (Pascal Aubry, requested by Philippe Lecler).
  • Added a default control panel refresh delay (property controlPanel.defaultRefreshDelay) for the new users (Pascal Aubry, requested by Philippe Lecler).
  • Balise WikiAdded properties departmentManagerConfigurator.report\[Type\|Time1\|Time2\|Weekend\] to automatically configure new managers (Pascal Aubry, requested by Philippe Lecler).
  • Sort the tickets by idle time in reports (Pascal Aubry, requested by Philippe Lecler).
  • Added buttons to the department visibility UI to add conditions and rules (Pascal Aubry, requested by Alexandre Boisseau).
  • Hide the FAQ menu to non managers when no FAQ is available (Pascal Aubry, requested by Alexandre Boisseau).
  • Added properties userInfo.showXxx to easily customize the default UserInfoProvider implementation (Pascal Aubry, requested by Alexandre Boisseau).
  • Added user information on the owner to ticket prints and email reports (Pascal Aubry, requested by Alexandre Boisseau).
  • When feeding the helpdesk from an IMAP account, search the LDAP directory to look for local users with the emails' From: header (Pascal Aubry, requested by Alexandre Boisseau).
  • Added a category configurator to the initial inheritance of the members (Pascal Aubry, requested by Alexandre Boisseau).
  • When adding a sub-category, propose to prevent users from adding tickets in the parent category (Pascal Aubry, requested by Michèle Guézou).
  • Added the memory status to exception reports (Alexandre Boisseau).
  • Fixed misc. UI issues (Alexandre Boisseau).

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Astuce
titleChanges in configuration files

Property departmentSelector.configPath and files /properties/domain/xmlDepartmentSelection* are now obsolete.

If you were using visibility rules, once upgraded to 3.10:

  • loggin with an administrator account
  • go to the "Department visibility" menu
  • upload your previous configuration (/properties/domain/xmlDepartmentSelection.xml)
  • save to the database

    Avertissement

    It is highly recommended to test the upload of your old configuration on a copy of your database.

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