The managers of a department are users with apriviledged role for this department: answering users' requests.
The department managers are managed by:
With this granularity, users can be set managers without being granting them to do anything for the department.
Adding a manager is easy since it can be done by searching the LDAP directory:
On the 'Preferences' page, managers are presented an additional link:
Managers can, for each department, set the way they monitor tickets. Predefined policies are proposed:
Managers can also receive daily reports (up to two reports each day) by email.