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Possible visibility for FAQ are:

ALL : visible by everybody, including non authenticated users
AUTHENTICATED : visible by all the authenticated users
DEPARTMENT : visible by a user if the department is visible by the user (see Customizing the visibility of the departments by the users)
MANAGER : visible by the managers of the department only (or the administrators of the application for the root FAQs)

The default FAQ visibility of a department after its creation is defined by this property (set in /properties/config.properties):

#defaultFaqScope=ALL

The default FAQ visibility is set for each department and can be changed at any time through the web interface, as well as the visbility of any FAQ entity.