See also: Customizing the automatic ticket assignment

Ticket assignment algorithms are defined in the configuration file /properties/domain/assignment.xml. By default, 4 algorithms are proposed:

• nobody : no assignment, tickets are left free
• first : tickets are assigned to the first manager available in the category
• random : ticket are randomly assigned to the avalailble managers of the category
• cyclical : ticket are cyclically assigned to the avalailble managers of the category
  
  

Each category can have its own assignment algorithm. By default, a category inherits from its parent category, or eventually from its department. The default value for the departments is given by the property below (set in /properties/config.properties):

#defaultAssignmentAlgorithmName=nobody