The configuration properties of the storage of attached files are set in /properties/config.properties.
The folder in which the attached files are stored:
#uploadedFiles.path=/usr/local/helpdesk/files |
The system user that runs the application must have read/write access to this folder |
In clustered environments, this folder must be shared between all the application servers. |
When migrating from version 2 to version 3, the ant task upgrade recovers all the uploaded files from the folder defined by this property:
#uploadedFiles.v2Path=/usr/local/helpdesk/v2Files |
See also: Migrating from 2.x to 3.x (in French)