The expiration and archiving of tickets is done by the asynchonous ant tasks expire-tickets and archive-tickets (see 03 Administration) using the properties below (set in /properties/config.properties).
The time before a ticket is automatically expired by the application if the closure of a ticket is not approved by its owner:
#expiration.timeLimit=14d |
Allowed units are m (month) and d (day). |
The time before a ticket is automatically archived by the application once approved or expired:
#archiving.timeLimit=1m |
Allowed units are m (month), d (day) and h (hour). |
See: 03 Administration
Expiring non approved tickets is done by the ant task expire-tickets, which sould be called periodically. For instance, on a Unix system from a crontab:
02 * * * * root /usr/local/helpdesk/helpdesk-cron.sh expire-tickets |
Archiving tickets is done by the ant task archive-tickets, which sould be called periodically. For instance, on a Unix system from a crontab:
03 * * * * root /usr/local/helpdesk/helpdesk-cron.sh archive-tickets |