See also: Customizing email feeding
It is possible to automatically feed the helpdesk with tickets created by reading an email address: an asynchronous task (the feed task, see 03 Administration) periodically reads an IMAP account, using the properties below (set in /properties/config.properties).
These properties are required only when using the feeding feature.
The email address to which emails are sent by the users:
#feed.imap.address=support@domain.edu |
The FQDN or IP address of the IMAP server:
#feed.imap.server=imap.domain.edu |
The credentials used to connect to the IMAP server:
#feed.imap.account=support #feed.imap.password=secret |
The name of the IMAP folder to read, by default INBOX:
#feed.imap.folder=INBOX |
The ID of the category in which tickets are automatically created:
#feed.imap.categoryId=1 |
The name of the bean used to filter spams:
#feed.imap.spamFilterBean=null |
By default, the bean is null (spams are not filtered). To set up SPAM filtering, see Customizing email feeding. |