Changes in version 2.3.x 

Changes in version 2.3.6

Enhancement

• a CConfigException is now thrown when configuration tag /config/first-administrator-id is not correct (Pascal Aubry).

Changes in version 2.3.5

Bug fix

• NullPointerException when retrieving users with no uid attribute on LDAP searches (Pascal Aubry, pointed out by Damien Mascré).

Changes in version 2.3.4

Bug fix

• Tickets with a file attached could not be deleted (Pascal Aubry, pointed out by Laurent Ouzir).

Changes in version 2.3.3

Bug fix

• Tickets could not be deleted (Pascal Aubry, pointed out by Laurent Ouzir).

Changes in version 2.3.2

Bug fix

• Special characters in the name of uploaded files were not escaped (Pascal Aubry, pointed out by Laurent Ouzir).

Changes in version 2.3.1

Bug fixes

• outside users (authenticated with their email) could not leave their display name empty (Pascal Aubry).
• connected tickets were shown on the control panel with filter 'status = OPENED' (Pascal Aubry, pointed out by Raymond Bourges).

Changes in version 2.3.0

Bug fix

• users who had created tickets when connected with their email address could not connect again with their local account (Pascal Aubry, pointed out by Odile Germès).

Enhancement

• now take care of Oracle's silly way of storing empty strings as NULL values (Pascal Aubry).

Other changes

• use Hibernate 3.1.3 (Alexandre Boisseau).

Changes in versions 2.2.x

Changes in version 2.2.2

Bug fixes

• some order attributes were left null by the previous upgrades (Pascal Aubry, pointed out by Shijia Qiang).
• the customization classes of departments were not always correctly set (Pascal Aubry, pointed out by Lidia Dorsaz).

Enhancement

• add file properties/esup-helpdesk-fragment.xml to help in pushing a fragment (Alexandre Boisseau, suggested by Alain Miniussi).

Changes in version 2.2.1

Bug fix

• upgrading was not possible from version 1.8 (Pascal Aubry, pointed out by Philippe Lecler).

Changes in version 2.2.0

Bug fix

• constraint violation when adding a user (Pascal Aubry, pointed out by Laurent Ouzir).

New features

• FAQ components can be moved (Pascal Aubry).
• email alerts are memorized for tracability (Pascal Aubry).
• managers can perform actions without automatically sending emails (Pascal Aubry, requested by Olivier Ziller).

Enhancements

• added the Hibernate configuration in exception reports (Pascal Aubry).
• combine all the possibilities for the involvement filter of the control panel (Pascal Aubry, requested by Katy Santerre).

Changes in versions 2.1.x

Changes in version 2.1.0

New features

• added the 'FREE' involvement filter to the control panel (Pascal Aubry, requested by Michel Belot).
• when acting on tickets, users see the users that will be warmed by email (Pascal Aubry).
• managers can close tickets by connecting them to a FAQ item (Pascal Aubry).
• ticket owners can refuse the connection of tickets to other tickets or FAQ components (Pascal Aubry, suggested by Michel Belot).
• added target unlock-index (Pascal Aubry).
• managers can be re-ordered in departments (Pascal Aubry).

Bug fixes

• exceptions were not reported when emails were not sent (Pascal Aubry, pointed out by Damien Mascré).
• administrators could see actions reserved to managers (Pascal Aubry, pointed out by Damien Mascré).
• the visibility was not taken into account when searching the FAQs (Pascal Aubry, pointed out by Damien Mascré).
• a (non-sense) default visibility could be set to FAQs (Pascal Aubry, pointed out by Damien Mascré).
• added optional property sql.date.column in build.properties to allow database mapping on Oracle (Pascal Aubry, pointed out by Lidia Dorsaz).
• the default language was always used at the beginning of user sessions (Pascal Aubry, pointed out by Alexandre Boisseau).
• files esup-helpdesk_*-custom.properties have been removed from the zip distribution file (Pascal Aubry, pointed out by Christophe Caron).

Enhancements

• automatically create the output directory for FAQ exports (Pascal Aubry, requested by Damien Mascré).
• added an encoding parameter to javac commands to prevent from UTF-8 warnings (François Jannin).
• improved ticket monitoring (Pascal Aubry).
• improved Lucene indexing by removing duplicate entries and entries corresponding to deleted objects (Pascal Aubry).
• improved the interface to manage categories, category members and ticket templates (Pascal Aubry).

Other changes

• added the optional configuration tag /config/origins/email-origin-id in CHelpdeskConfig.xml for tickets created with email feeders (Pascal Aubry, suggested by Damien Mascré).
• removed method ICustomDepartmentSelection.getDepartment(). As a consequence, configuration tag /custom/default is now obsolete in departmentSelection.xml (Pascal Aubry).
• added documentation for class custom.userInfo.CXmlConfig (Pascal Aubry).
• removed synchronous indexation (Pascal Aubry).
• now rely on Lucene 1.9.1 instead of 1.4.3 (Pascal Aubry).
• on removal, categories are no more marked as deleted but removed from the database (Pascal Aubry).

Changes in versions 2.0.x

Changes in version 2.0.2

Bug fixes

• All the permissions were not taken into account for the modification of FAQs (Pascal Aubry, pointed out by Jacques-Olivier Houen-Farcy).
• the order of departments was not correctly initialized (Pascal Aubry, pointed out by Alexandre Boisseau and Bruno Garnier).
• some preferences of department managers were not correctly initialized (Pascal Aubry).
• removed duplicate search results (Pascal Aubry, pointed out by Sylvain De Féo).

Changes in version 2.0.1

Bug fixes

• FAQ URLs could not be entered with Firefox (Pascal Aubry).
• texts with FAQ URLs were not correctly displayed (Mélanie Mounier).
• now force the destruction of the current context when outside users logout (Pascal Aubry, pointed out by Mélanie Mounier).
• special characters were not escaped for the XML export of FAQs (Pascal Aubry).

Enhancements

• Improved the navigation through the FAQs (Pascal Aubry).
• load resource bundles only when needed (Pascal Aubry).
• redirect FOP logs to the channel logs (Pascal Aubry).

Changes in version 2.0.0

New features

• monitoring invitations are now stored in the database and visible in the history of the tickets (Alexandre Boisseau).
• departments were always presented in alphabetical order, they can now by re-ordered by administrators (Pascal Aubry, requested by Philippe Lecler).
• users can choose to start directly on the control panel page by editing their preferences (Pascal Aubry, requested by Philippe Lecler).
• the preferences of managers for ticket monitoring can now be set with a different priority level for each category of events (Pascal Aubry, requested by Raymond Bourges and Pierre-Antoine Angelini).
• deep linking also works for ticket monitoring and preferences (Pascal Aubry).
• added FAQs (Baptiste Coquelle, Fiona Le Montreer, Julien Le Thuaut and Mélanie Mounier).
• tickets can be deleted from the database thanks to the ant target 'delete-ticket' (Pascal Aubry, requested by Simon Yong Du and Raymond Bourges).

Bug fixes

• when revoking the privileges of manager for a user, the tickets managed by the user were not automatically re-assigned when desired (Pascal Aubry).
• tickets were marked 'in progress' when re-opened even when free (Pascal Aubry, pointed out by Isabelle Le Vern).
• URLs sent by email to outside users (i.e. authenticated with their email address) were ill-formed (Pascal Aubry).

Enhancements

• monitoring invitations can now be customized (Alexandre Boisseau).
• managers can add information on closed tickets without reopening them (Pascal Aubry, requested by Olivier Ziller).
• on ticket assignment, show only non virtual categories with members when filtering on categories (Pascal Aubry).
• on ticket assignment, only send a mail when the manager effectively changed (Pascal Aubry).
• added the portal version and user agent to exception reports (Pascal Aubry).
• the preferences pages was split into three pages (Pascal Aubry).
• monitoring on particular tickets can now be stopped (Pascal Aubry, requested by Alexandre Boisseau)
• added property logs.delete-on-undeploy to make it possible to keep the log files when undeplying the channel (Alexandre Boisseau).
• automatically focus on action messages (Alexandre Boisseau, requested by Didier Henaff).
• sort the control panel on the ticket number (Pascal Aubry, requested by Alain Kermarrec and Jean-Pierre Dussol).
• cache unexpected exceptions sent by email to prevet from spamming effects (Pascal Aubry).
• exceptions thrown while downloading files are now reported correctly (Pascal Aubry and Fiona La Montreer).

Other changes

• now use Hibernate 3 (Pascal Aubry and Alexandre Boisseau).
• Oracle and Postgres support (Pascal Aubry).
• changed the CHibernateChannel framework to use a session-per-request pattern (Pascal Aubry).
• do not use uPortal settings for the language any more to prepare JSR-168 compliance (Pascal Aubry).
• classes CGroup and CGroupMember were refactored to CCategory and CCategoryMember (Pascal Aubry).
• the storage of uploaded files in the database is not supported any more (Pascal Aubry).