esup-helpdesk




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Note for English-speaking people
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Overview

Remarque
title

esup-helpdesk is a helpdesk application that

takes care of

handles user support at establishment-level.

It is based on the esup-commons development framework.

It can be deployed as:

  • a servlet (using an existing servlet container)
  • a portlet (into a JSR-168 compliant portal)
  • a quick-start (stand alone application)
Source code is documented in English, and the application is fully internationalized (currently English and French translations available). The manuals (user, administrator, developer) will be soon translated in English, as

esup-helpdesk will soon candidate for the JASIG incubator

.
People interested in esup-helpdesk can have a look at some papers in English:
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Overview

esup-helpdesk is a helpdesk application that handles user support at establishment-level.

It is based on the esup-commons development framework.

Actors

Lead: Pascal Aubry

Déveloper(s) :

Status

  • Production release: 3.12.5
  • Development: 3.13

Version 3.0 has been presented at ESUP-Days n°6 (in French).

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Documentation

Manuals

Other documentation

  • JA-SIG Summer 2007 conference, Denver, Colorado, June 2007 (slides)
  • JA-SIG Winter 2006 conference, Atlanta, Georgia, December 2006 (poster)
  • EUNIS 2006, Tartu, Estonia, 28-30 juin 2006 (article, slides)