The managers of a department are users with apriviledged role for this department: answering users' requests.

The department managers are managed by:

• the administrators fo the application,
• the granted managers of the department (see below). 

Manager priviledges

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With this granularity, users can be set managers without being granting them to do anything for the department.

Adding a manager

Adding a manager is easy since it can be done by searching the LDAP directory: Image Added

Manager preferences

On the 'Preferences' page, managers are presented an additional link:
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Managers can, for each department, set the way they monitor tickets. Predefined policies are proposed:

• None,
• Minimum,
• Medium,
• Assidue,
• Complete,
• Custom (managers define their own policy).

Managers can also receive daily reports (up to two reports each day) by email.
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Les gestionnaires d'un service sont des utlisateurs qui ont un rôle privilégié pour ce service, celui de traiter les demandes des utilisateurs.

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