Historique de la page

This is the proposal for esup-helpdesk to become a JASIG incubated project (see JASIG Incubation Process). It has been posted as a JIRA issue on March 2nd, 2009.

A proposed name for the project

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esup-commons is the development framework adopted by the ESUP-Portail community in 20032007.

Since esup-helpdesk is based on esup-commons, it uses:

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Note: Pascal Aubry is also the maintainer of the esup-commons project.

See also: esup-commons - Framework de développement (in French, sorry)

An overview of any current user base or user community

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The map below shows the deployers on 2006 Aug.:

An overview of how the project relates to other parts of JASIG

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• the organization of the suport teams
• the quality of the support
• the richness of the knowledge database
• making the work visible to the users, within suport teams and to the hierarchy

Sponsor

Alain Mayeur (Board Member)

A pointer to any current information for the project

The main page of the esup-helpdesk project: esup-helpdesk - user support at establishment-level