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Présentation
Overview
esup-helpdesk est une application qui permet le suivi des demandes des utilisateurs à l'échelle d'un établissement.
Remarque
title
Note for English-speaking people
esup-helpdesk
is a helpdesk application that
takes car of
handles user support at establishment-level.
It is based on the esup-commons development framework and can be deployed as:
*
a servlet (using an existing servlet container)
*
a portlet (into a JSR-168 compliant portal)
*
a quick-start (stand alone application)
Source code is documented in English, and the application is fully internationalized (currently English and French translations available). The manuals (user, administrator, developer) will be soon translated in English, as esup-helpdesk will candidate for theJASIGincubator. People interested in esup-helpdesk can have a look at some papers in English: * JA-SIG Summer 2007 conference, Denver, Colorado, June 2007 (slides) * JA-SIG Winter 2006 conference, Atlanta, Georgia, December 2006 (poster) * EUNIS 2006, Tartu, Estonia, 28-30 juin 2006 (article, slides)
As part of the ESUP-Portail project, esup-helpdesk is distributed under the GPL (General Public License). It follows that you can download contents, modify and redistribute them provided you respect the GPL terms.
Administrator guideManuel de l'administrateur (téléchargementdownload, installationinstall, configurationconfigure, personnalisationcustomize, administrationmanage, mise à jourupgrade)
