Historique de la page

...

Remarque

title	Upgrading configuration files

This history points the configurations files which where changed between releases. Once the sources installed (see 00 Installation) and the previous configuration recovered (see 04 Upgrading), if one or several files of the changed files have been edited locally, changes should be carefully inspected and added before upgrading the database (ant upgrade).

Changes in version 3.28.

...

4

Astuce

title	Changes in configuration files

/properties/dao/hibernate/mapping/User.hbm.xml (diff 3.27 -> 3.28 )
/properties/dao/hibernate/mapping/Config.hbm.xml (diff 3.27 -> 3.28 )

After having upgraded to 3.28, please check that the recommended indices are present in your database (indices are automatically created when running ant init-data, but not when running ant upgrade due to a Hibernate bug ). If not run the following SQL commands:

Bloc de code

ALTER TABLE h_acti ADD INDEX i_acti_date (date);
ALTER TABLE h_aler ADD INDEX i_aler_emai (emai);
ALTER TABLE h_arch_tick ADD INDEX i_arch_tick_tick_id (tick_id);
ALTER TABLE h_arch_tick ADD INDEX i_arch_tick_effe_scop (effe_scop);
ALTER TABLE h_arch_tick ADD INDEX i_arch_tick_crea_date (crea_date);
ALTER TABLE h_arch_tick ADD INDEX i_arch_tick_arch_date (arch_date);
ALTER TABLE h_cate ADD INDEX i_cate_orde (depa_id, pare_id, orde);
ALTER TABLE h_cate_memb ADD INDEX i_cate_memb_orde (cate_id, orde);
ALTER TABLE h_depa ADD INDEX i_depa_orde (orde);
ALTER TABLE h_depa_mana ADD INDEX i_depa_mana_orde (depa_id, orde);
ALTER TABLE h_depa_sele_conf ADD INDEX i_depa_sele_conf_date (date);
ALTER TABLE h_faq2 ADD INDEX i_faq2_effe_scop (effe_scop);
ALTER TABLE h_faq2 ADD INDEX i_faq2_orde (depa_id, pare_id, orde);
ALTER TABLE h_faq_link ADD INDEX i_faq_link_orde (depa_id, cate_id, faq, orde);
ALTER TABLE h_icon ADD INDEX i_icon_name (name);
ALTER TABLE h_tick ADD INDEX i_tick_stat (stat);
ALTER TABLE h_tick ADD INDEX i_tick_effe_scop (effe_scop);
ALTER TABLE h_tick ADD INDEX i_tick_crea_date (crea_date);
ALTER TABLE h_tick ADD INDEX i_tick_last_acti_date (last_acti_date);

New

...

features

Added condition external-db to the visibility rules (3.28.3 by Lukas Slansky).
Added experimental task delete-all-tickets (3.28.4 by Pascal Aubry, requested by Laurent Vallar).

Bug fixes

Fixed the deletion of departments (3.28.0 by Pascal Aubry).
Fixed NPE for guests (3.28.2 by Lukas Slansky).
Fixed unexisting sequences in the upgrade procedure (3.28.3 by Lukas Slansky).
Fixed the LDAP test interface (3.28.3 by Lukas Slansky).
Fixed deprecated tags in the visibility rules (3.28.3 by Pascal Aubry, pointed out by Samuel Duhaupas).

...

Astuce

title	Changes in configuration files

/properties/dao/hibernate/mapping/User.hbm.xml (diff 3.26 -> 3.27 )
/properties/domain/domain.xml (diff 3.26 -> 3.27 )

New features

Added date filtering to the search interface (3.27.0 by Pascal Aubry, requested by Laurent Amsaleg).
Added the possibility to authenticate the users against an external data source (3.27.0 by Pascal Aubry, requested by Vincent Mathieu, details here ).
When moving tickets, they are by default left free by the application if the original manager is not a member of the target category (3.27.1 by Pascal Aubry, requested by Monique Thomas).

...

Astuce

title	Changes in configuration files

/properties/dao/hibernate/mapping/User.hbm.xml (diff 3.25 -> 3.26 )
/properties/dao/dao.xml (diff 3.25 -> 3.26 )

The ant task sent-reports is now obsolete, use send-ticket-reports instead.
Administrators should call the ant task send-faq-reports on a daily basis for managers and administrator to get the FAQ updates reports.

New features

Added FAQ reports (3.26.0 by Pascal Aubry).
Added the selection of recently invited users when inviting users (3.26.4 by Pascal Aubry, requested by Chritophe Guilloux).
Added the selection of recent target categories when moving a ticket (3.26.5 by Pascal Aubry, requested by François Albert).

...

Astuce

title	Changes in configuration files

/properties/config.properties (diff 3.23 -> 3.24)
/properties/domain/domain.xml (diff 3.23 -> 3.24)
/properties/domain/dao.xml (diff 3.23 -> 3.24)
/properties/domain/auth.xml (3.24)
/properties/domain/userInfo.xml (diff 3.23 -> 3.24)
/properties/urlGeneration/urlGeneration.xml (diff 3.23 -> 3.24)
/properties/domain/computerUrl.xml (diff 3.23 -> 3.24)
/properties/web/controllers.xml (diff 3.23 -> 3.24)

Several changes have to be applied to /properties/config.properties:

New: auth.useCas, auth.useShibboleth, auth.application, auth.portal.attributes, app.servletUrl, app.uportalUrl, smtp.interceptAll
Now optional: urlGeneration.*, computerUrl.casServiceUrl
Obsolete:useLdap, smtp.interceptBean

New feature

Added Shibboleth support (3.24.0 by Pascal Aubry, requested by Yannick Monclin and Lukas Slansky).

...

Astuce

title	Changes in configuration files

/properties/config.properties (3.22)
/properties/domain/domain.xml (diff 3.21 -> 3.22)
/properties/domain/feed.xml (diff 3.21 -> 3.22)

New features

Added experimental Reply-to capabilities (3.22.0 by Lukas Slansky).
Added an online configuration wizard at http://www.esup-portail.org/helpdesk-config (3.22.0 by Pascal Aubry).

...

Astuce

title	Changes in configuration files

properties/dao/dao.xml (diff 3.16 -> 3.17)
properties/domain/domain.xml (diff 3.16 -> 3.17)
properties/config.properties (diff 3.16 -> 3.17)
/webapp/media/function.js (diff 3.16 -> 3.17)
/webapp/media/commons.css (diff 3.16 -> 3.17)

New feature

Added the user history (3.17.0 by Pascal Aubry).

...

Fixed ticketView.jsp (3.16.1 by Pascal Aubry, pointed out by Gilain Gambini).

New features

When closing (refusing, cancelling, postponing..) a ticket, managers can return to the control panel without showing the ticket history thanks to a new preference (3.16.0 by Pascal Aubry, requested by Alexandre Boisseau).

...

Astuce

title	Changes in configuration files

properties/dao/dao.xml (diff 3.14 -> 3.15)

New features

Added the possibility to link categories to FAQ items, presented to the users when creating tickets (3.15.0 by Pascal Aubry, requested by Michèle Guézou and Alain Kermarrec).
Invitations created for local users with their emails are automatically updated on the subsequent connection (3.15.1 by Pascal Aubry, requested by Alexandre Boisseau).

...

Astuce

title	Changes in configuration files

properties/config.properties (diff 3.13 -> 3.14)
properties/dao/hibernate/mapping/dao.xml (diff 3.13 -> 3.14)
properties/web/controllers.xml (diff 3.13 -> 3.14)
properties/jsf/application.xml (diff 3.13 -> 3.14)
webapp/WEB-INF/web.xml (diff 3.13 -> 3.14)

New features

Added the possibility to customize the icon used for each department and category (3.14.0 by Pascal Aubry, requested by Harold Moyse).
Added the czech translation (3.14.8 by Lukas Slansky).

...

Astuce

title	Changes in configuration files

properties/config.properties (diff 3.12 -> 3.13)
properties/domain/domain.xml (diff 3.12 -> 3.13)
properties/domain/userInfo.xml (diff 3.12 -> 3.13)
properties/domain/departmentManagerConfiguration.xml (diff 3.12 -> 3.13)
properties/dao/hibernate/mapping/User.hbm.xml (diff 3.12 -> 3.13)
properties/dao/hibernate/mapping/DepartmentManager.hbm.xml (diff 3.12 -> 3.13)
properties/dao/dao.xml (diff 3.12 -> 3.13)
properties/domain/email.css (diff 3.12 -> 3.13)
webapp/media/helpdesk.css (diff 3.12 -> 3.13)

New features

Added extra monitoring to categories (Pascal Aubry, requested by Philippe Lecler).
When local users log in the application changes the owner of the tickets they have created with their email (Pascal Aubry, requested by Alexandre Boisseau).
Added permanently invited users for departments (Pascal Aubry, requested by Michèle Guézou).

...

Astuce

title	Changes in configuration files

/webapp/WEB-INF/web.xml (diff 3.11 -> 3.12)
properties/dao/hibernate/mapping/User.hbm.xml (diff 3.11 -> 3.12)
properties/config-example.properties (diff 3.11 -> 3.12)

New feature

Added automatic refresh to the control panel (Pascal Aubry, requested by Stéphane Ayello and Katy Santerre).

...

Astuce

title	Changes in configuration files

/properties/dao/dao.xml (diff 3.10 -> 3.11)

New feature

Added canned responses (Pascal Aubry, requested by Alain Kermarrec).

...

Astuce

title	Changes in configuration files

/properties/dao/dao.xml (diff 3.9 -> 3.10)
/properties/web/controllers.xml (diff 3.9 -> 3.10)
/properties/dao/hibernate/hibernate-jndi.cfg.xml (diff 3.9 -> 3.10)

Property departmentSelector.configPath and files /properties/domain/xmlDepartmentSelection* are now obsolete.

If you were using visibility rules, once upgraded to 3.10:

loggin with an administrator account
go to the "Department visibility" menu
upload your previous configuration (/properties/domain/xmlDepartmentSelection.xml)
save to the database
Avertissement
It is highly recommended to test the upload of your old configuration on a copy of your database.

New feature

The rules for the visibility of the departments are now edited through the web interface, needing to restart the application at each change (Pascal Aubry, requested by Odile Germès).

...

Fixed NullPointerException when acting on a ticket of which the creation department has been removed (Pascal Aubry, pointed out by Julien Marchal).
Fixed departments ordering issues (Pascal Aubry, pointed out by Gilian Gambini).
Could not invite external users when they were not already recorded in the database (Pascal Aubry, pointed out by Raymond Bourges).

New features

Added the possibility for users to monitor bookmarked tickets (Pascal Aubry, requested by Gwenaelle Bouteille).
Added the possibility to bookmark tickets from the control panel (Pascal Aubry, requested by Gwenaelle Bouteille).
Added LDAP-based conditions for the XML department selection (Pascal Aubry).
Added property controlPanel.subjectMaxLength (Pascal Aubry, requested by Martine James).
Added the possibility for managers and administrators to test the visibility of departments through the web interface (Pascal Aubry).

...

Astuce

title	Changes in configuration files

/properties/config.properties (diff 3.7 -> 3.8)
/properties/dao/dao.xml (diff 3.7 -> 3.8)

Changes in /properties/config.properties:

Properties hibernate.connection.url, hibernate.connection.username and hibernate.connection.password are not used any more and should be renamed hibernate.connection.jdbc.url, hibernate.connection.jdbc.username and hibernate.connection.jdbc.password, for instance:

Bloc de code
hibernate.connection.jdbc.url=jdbc:mysql://localhost/helpdesk hibernate.connection.jdbc.username=admin hibernate.connection.jdbc.password=secret

* To rely on a connection pool (defined at Tomcat level for instance), use (replace jdbc/esup-helpdesk by the name of your own data source):

Bloc de code
hibernate.useJndi=true hibernate.connection.jndi.datasource=jdbc/esup-helpdesk

* To use JDBC even from web requests, use:

Bloc de code
hibernate.useJndi=false

Changes in /builld.properties:

Property cas.url is not used anymore (already set in /properties/config.properties).

New features

Added the possibility to hide categories to external users (Pascal Aubry, requested by Brigitte Walleart).
Added the possibility to use JDBC for batch commands and JNDI for web requests (Pascal Aubry, requested by Odile Germès).
Added attribute 'for' to the action tags of the XML department selection (Pascal Aubry).

...

Astuce

title	Changes in configuration files

/properties/dao/hibernate/mapping/Category.hbm.xml (diff 3.6 -> 3.7)
/properties/dao/hibernate/mapping/Department.hbm.xml (diff 3.6 -> 3.7)

New feature

Added spent time statistics (Pascal Aubry, requested by Michèle Guézou).

...

Astuce

title	Changes in configuration files

/properties/dao/hibernate/mapping/Category.hbm.xml (diff 3.5 -> 3.6)

New feature

Added the possibility to prevent users from adding tickets in some categories (Pascal Aubry, requested by Katy Santerre and Stéphane Ayello).

...

Astuce

title	Changes in configuration files

/properties/dao/hibernate/mapping/User.hbm.xml (diff 3.4 -> 3.5)
/properties/dao/hibernate/mapping/Ticket.hbm.xml (diff 3.4 -> 3.5)
/properties/config.properties (diff 3.4 -> 3.5)

New features

Added a ticket printer (Pascal Aubry, requested by Sylvain De Féo).
Managers can take in charge tickets and request information in a single operation (Pascal Aubry).
Added quick-sort buttons to the control panel (Pascal Aubry, requested by Martine James).

...

Astuce

title	Changes in configuration files

/properties/tags/tags.xml (diff 3.3 -> 3.4)
/properties/dao/hibernate/mapping/Ticket.hbm.xml (diff 3.3 -> 3.4)
/webapp/WEB-INF/web.xml (diff 3.3 -> 3.4)

La tâche compute-statistics est désormais obsolète et son appel peut être supprimé.

New features

Added a manager filter to the control panel (Pascal Aubry, requested by Fabrice Jaunet).
Added statistics on the ticket creators, the reaction times and the resolution times (Pascal Aubry).
Added the possibility to attach files at each ticket action (Pascal Aubry, requested by Françoise Caillibot).

...

Astuce

title	Changes in configuration files

/properties/applicationContext.xml (diff 3.2 -> 3.3)
/properties/domain/archiving.xml (diff 3.2 -> 3.3)
/properties/domain/expiration.xml (diff 3.2 -> 3.3)
/properties/domain/statistics.xml (diff 3.2 -> 3.3)

Les exploitants sous Windows devront définir la propriété lock.path dans le fichier /properties/config.properties (diff 3.2 -> 3.3). Les utilisateurs sous Unix pourront également redéfinir cette propriété (par défaut /tmp).

New features

Added manager utilities (Pascal Aubry).
Added daily reports (Pascal Aubry, requested by Raymond Bourges).

...

Astuce

title	Changes in configuration files

/properties/dao/dao.xml (diff 3.1 -> 3.2)

New feature

Added user bookmarks (Pascal Aubry).

...

Astuce

title	Changes in configuration files

/properties/dao/dao.xml (diff 3.0 -> 3.1)

New features

Added experimental statistics (Pascal Aubry).
Added a direct access to tickets from the control panel (Pascal Aubry).
Managers can show the tickets of the categories they belong to on the control panel (Pascal Aubry, requested by Mathieu Cron).

...

recovered the v2 invitations (Pascal Aubry, requested by Vincent Repain).

Changes in version 3.0.6

New feature

Added spam filters (Pascal Aubry, requested by Brigitte Wallaert).

...

Arborescence des pages

Comparaison des versions

Ancienne version 9

Nouvelle version 10

Légende

Changes in version 3.28.

4

New

features

Bug fixes

New features

New features

New feature

New features

New feature

New features

New features

New features

New features

New feature

New feature

New feature

New features

New features

New feature

New feature

New features

New features

New features

New feature

New features

Changes in version 3.0.6

New feature

Arborescence des pages

Pages … Esup-helpdesk Archives (esup-helpdesk 3.x) Administrator guide 04 Upgrading ChangeLog ChangeLog 3.x Historique de la page

Comparaison des versions

Ancienne version 9

Nouvelle version 10

Légende

Changes in version 3.28.

4

New

features

Bug fixes

New features

New features

New feature

New features

New feature

New features

New features

New features

New features

New feature

New feature

New feature

New features

New features

New feature

New feature

New features

New features

New features

New feature

New features

Changes in version 3.0.6

New feature

Pages

Esup-helpdesk
Archives (esup-helpdesk 3.x)
Administrator guide
04 Upgrading
ChangeLog
ChangeLog 3.x

Historique de la page