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Historique de la page
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- Added date filtering to the search interface (3.27.0 by Pascal Aubry, requested by Laurent Amsaleg).
- Added the possibility to authenticate the users against an external data source (3.27.0 by Pascal Aubry, requested by Vincent Mathieu, details here ).
- When moving tickets, they are by default left free by the application if the original manager is not a member of the target category (3.27.1 by Pascal Aubry, requested by Monique Thomas).
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The ant task sent-reports is now obsolete, use send-ticket-reports instead. |
New features
- Added FAQ reports (3.26.0 by Pascal Aubry).
- Added the selection of recently invited users when inviting users (3.26.4 by Pascal Aubry, requested by Chritophe Guilloux).
- Added the selection of recent target categories when moving a ticket (3.26.5 by Pascal Aubry, requested by François Albert).
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Several changes have to be applied to /properties/config.properties:
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New feature
- Added Shibboleth support (3.24.0 by Pascal Aubry, requested by Yannick Monclin and Lukas Slansky).
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New features
- Added experimental Reply-to capabilities (3.22.0 by Lukas Slansky).
- Added an online configuration wizard at http://www.esup-portail.org/helpdesk-config (3.22.0 by Pascal Aubry).
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Security fix
- Upgraded to Tomahawk 1.1.6 to prevent from Cross Site Scripting (3.20.0 by Pascal Aubry)
Bug fixes
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Security fix
- Remove malicious tags entered with FCK editor to prevent from Cross Site Scripting (3.16.0 by Pascal Aubry, pointed out by Pierre-Antoine Angelini)
See ESUP-2009-AVI-001 - esup-helpdesk vulnerability
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- Added CSS styles to differentiate the users' role in ticket histories (Pascal Aubry, requested by Brice Quillerie).
- The way users are printed on the web interface and email reports is now configurable (Pascal Aubry, requested by Brice Quillerie).
- Added i18n key WINDOW.TITLE for the main window title in quick-start or servlet deployments (Pascal Aubry, requested by Philippe Lecler).
- Managers can group their daily reports into a single email (Pascal Aubry, requested by Philippe Lecler).
- Added a default control panel refresh delay (property controlPanel.defaultRefreshDelay) for the new users (Pascal Aubry, requested by Philippe Lecler).
Balise Wiki - Sort the tickets by idle time in reports (Pascal Aubry, requested by Philippe Lecler).
- Added buttons to the department visibility UI to add conditions and rules (Pascal Aubry, requested by Alexandre Boisseau).
- Hide the FAQ menu to non managers when no FAQ is available (Pascal Aubry, requested by Alexandre Boisseau).
- Added properties userInfo.showXxx to easily customize the default UserInfoProvider implementation (Pascal Aubry, requested by Alexandre Boisseau).
- Added user information on the owner to ticket prints and email reports (Pascal Aubry, requested by Alexandre Boisseau).
- When feeding the helpdesk from an IMAP account, search the LDAP directory to look for local users with the emails' From: header (Pascal Aubry, requested by Alexandre Boisseau).
- Added a category configurator to the initial inheritance of the members (Pascal Aubry, requested by Alexandre Boisseau).
- When adding a sub-category, propose to prevent users from adding tickets in the parent category (Pascal Aubry, requested by Michèle Guézou).
- Added the memory status to exception reports (Alexandre Boisseau).
- Fixed misc. UI issues (Alexandre Boisseau).
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