Historique de la page

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Changes in version 3.13.0 (not released yet)

Bug

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fixes

• Alerts were stored in the database even when emails could not be sent (Pascal Aubry).
• Fixed unclosed database connections when using JNDI (Pascal Aubry, pointed out by Philippe Lecler).

New feature

• Balise Wiki
  Added properties departmentManagerConfigurator.report\[Type\|Time1\|Time2\|Weekend\] to automatically configure new managers (Pascal Aubry, requested by Philippe Lecler).

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• Added automatic refresh to the control panel (Pascal Aubry, requested by Stéphane Ayello and Katy Santerre).

Bug fixes

• Fixed the workflow of account creation for external users (Pascal Aubry, pointed out by Odile Germès).
• Correclty handle post-redirect-get pattern by showing JSF messages after redirecting (Pascal Aubry).
• A ticket could not be moved from a category to a sub-category (Pascal Aubry, pointed out by Pierre-Antoine Angelini).
• Fixed refresh issue when redirecting a category (Pascal Aubry, pointed out by Alexandre Boisseau).
• Check the length of messages (Pascal Aubry, pointed out by Pascal Lohou).
• Fixed the bean declarations of email feeding (Pascal Aubry, pointed out by Sandrine Twardy).
• Fixed StackOverflowError on the control panel (Pascal Aubry).
• Fixed invalid deep linking parameter ticketTakeAndRequestInformation (Pascal Aubry).
• Could not move a category to a department with no category (Pascal Aubry, pointed out by Alexandre Boisseau).
• Fixed search queries containing backslashes (Pascal Aubry, pointed out by Loic Perdoux).
• Fixed log4j.properties (Pascal Aubry, pointed out by Odile Germès).
• Fixed sorting issues on the control panel (Pascal Aubry, pointed out by Anthony Bourguignon).

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• Added canned responses (Pascal Aubry, requested by Alain Kermarrec).

Bug fixes

• Fixed refresh issues on the control panel when bookmarking or marking a ticket as read (Pascal Aubry, pointed out by Alexandre Boisseau).
• Fixed PropertyNotFoundException when adding departments and categories (Pascal Aubry).
• Fixed refresh issue on the control panel (Pascal Aubry, pointed out by Linda Ruault).
• Fixed refresh issues on the paginators (Pascal Aubry, pointed out by Stéphane Ayello).
• Ticket monitoring emails were sent to inherit category members(Pascal Aubry, pointed out by Mathieu Cron).
• Fixed cyclical and random assignment algorithms (Pascal Aubry).

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• The rules for the visibility of the departments are now edited through the web interface, not needing to restart the application at each change (Pascal Aubry, requested by Odile Germès).

Bug fixes

• Fixed refresh issues on the control panel (Pascal Aubry, pointed ou tby Sébastien Bilbeau).
• Fixed the order of the user-defined conditions of the department visibility rules (Pascal Aubry).
• Fixed NullPointerException on the spent time statistics (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed DepartmentNotFoundException when reopening tickets of which the manager has been removed (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed IllegalArgumentException when indenting XML with JDK 1.5 (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed ParseException when searching for brackets (Pascal Aubry, pointed out by Jean-François Radenac).
• Fixed DepartmentManagerNotFoundException in target expire-tickets (Alexandre Boisseau, pointed out by Gilian Gambini).
• Fixed PropertyNotFoundException in departmentSelection.jsp when using tag <portal-group-member> (Pascal Aubry, pointed out by Brigitte Wallaert).

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Bug fixes

• Fixed NullPointerException when acting on a ticket of which the creation department has been removed (Pascal Aubry, pointed out by Julien Marchal).
• Fixed departments ordering issues (Pascal Aubry, pointed out by Gilian Gambini).
• Could not invite external users when they were not already recorded in the database (Pascal Aubry, pointed out by Raymond Bourges).

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• Added the possibility to hide categories to external users (Pascal Aubry, requested by Brigitte Walleart).
• Added the possibility to use JDBC for batch commands and JNDI for web requests (Pascal Aubry, requested by Odile Germès).
• Added attribute 'for' to the action tags of the XML department selection (Pascal Aubry).

Bug fixes

• Fixed UnsupportedOperationException in spent time statistics (pascal Aubry).
• Fixed PropertyValueException on ticket creation (Pascal Aubry).
• Fixed DepartmentManagerNotFoundException on ticket monitoring (Pascal Aubry, pointed out by Fabrice Jaunet).
• Managers could not free postponed tickets (Pascal Aubry).
• Fixed ArchivedTicketNotFoundException on ticket direct access (Pascal Aubry, pointed out by Colette Tanguy).
• Fixed WebFlowException on ticket closure (Pascal Aubry).
• Fixed PropertyValueException when creating a ticket from the welcome page (Pascal Aubry, pointed out by Baptiste Poirriez).
• Added the MySql connector at Tomcat level to quick-start distribution file (Pascal Aubry).
• Fixed the display of spent times (Pascal Aubry).
• Fixed ConfigException when using tag <add-by-filter> for the department selection (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed NullPointerException on search.jsp (Pascal Aubry, pointed out by Sébastien Breteaux).
• Fixed NullPointerException on giveInformation.jsp (Pascal Aubry, pointed out by Loïc Perdoux).
• Fixed ant target start when debug=true (Pascal Aubry, pointed out by Yann Cézard).
• Fixed NameNotFoundException when upgrading with JNDI (Pascal Aubry).

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• Added spent time statistics (Pascal Aubry, requested by Michèle Guézou).

Bug fixes

• Fixed IllegalArgumentException on departmentView.jsp (pascal Aubry).
• Fixed ticket refresh issues (Pascal Aubry, pointed out by Claudine Lode).
• Fixed paginator javascript 'Stack overflow at line 0' on IE7 (Pascal Aubry, pointed out by Gilian Gambini, Brigitte Walleart and Katy Santerre).
• Fixed BatchUpdateException due to empty user display names (Pascal Aubry, pointed out by Jaques De Poulpiquet and Pierre-Antoine Angelini).

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• Added the possibility to prevent users from adding tickets in some categories (Pascal Aubry, requested by Katy Santerre and Stéphane Ayello).

Bug fixes

• Could not download archived attached files (Pascal Aubry, pointed out by Marie Claire Brailly).
• Fixed the reordering of categories (Pascal Aubry).
• Fixed the manual ticket postponement (Pascal Aubry, pointed out by Mathieu Cron).
• Fixed DepartmentManagerNotFoundException when sending alerts (Pascal Aubry, pointed out by Dominique Erelie).
• Preserve attached files when archiving tickets (Pascal Aubry).
• Fixed bad ticket status when freeing on closure (Pascal Aubry, pointed out by Fabrice Jaunet).
• Administrators not managing any department could not see the statistics (Pascal Aubry, pointed out by Thierry Bedouin).
• Fixed the download of archived files (Pascal Aubry).
• Fixed bad hypertext link on departments.jsp (Pascal Aubry, pointed out by Odile Germès).
• Fixed the department selection on the control panel user interface (Pascal Aubry, pointed out by Martine James).
• Users could not close their own tickets in departments where filling the spent time is required for managers (Pascal Aubry, pointed out by Martine James).

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• Added a ticket printer (Pascal Aubry, requested by Sylvain De Féo).
• Managers can take in charge tickets and request information in a single operation (Pascal Aubry).
• Added quick-sort buttons to the control panel (Pascal Aubry, requested by Martine James).

Bug fixes

• Managers could request information on tickets even when not allowed (Pascal Aubry, pointed out by Claude Bourasseau).
• Could not connect tickets to FAQs and other tickets (Pascal Aubry).
• Categories could not be deleted (Pascal Aubry, pointed out by Fabrice Jammes).
• Fixed innapropriate manager selection on the control panel (Pascal Aubry).
• Fixed the MyExtensions filter mapping in portlet mode (Pascal Aubry, pointed out by Fabrice Jammes and Gilian Gambini).
• Fixed innapropriate category selection on the control panel (Pascal Aubry, pointed out by Rodolphe Marsolier).
• Bean deepLinkingRedirector was not serializable (Pascal Aubry).
• Fixed BatchUpdateException in the upgrade process (Pascal Aubry, pointed out by Doriane Dusart).
• Removed web.xml from the automatically recovered configuration files, leading to a FacesException for statistics charts (Pascal Aubry).
• Fixed PropertyValueException when attaching files on ticket creation (Pascal Aubry).
• Fixed PropertyValueException on ticket creation (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed timezone issues on JSP pages (Pascal Aubry, pointed out by Hervé Orain).
• Fixed BatchUpdateException on department deletion (Pascal Aubry, pointed out by Gilian Gambini). 

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• Added manager utilities (Pascal Aubry).
• Added daily reports (Pascal Aubry, requested by Raymond Bourges).

Bug fixes

• Added missing links to tickets in the daily reports (Pascal Aubry).
• Added missing file /properties/domain/email.css (Pascal Aubry).
• Fixed NPE in target compute-statistics (Pascal Aubry).
• Creation departments had not been computed correctly by the v3 upgrade process (Pascal Aubry).
• Escape HTML special chars in emails (Pascal Aubry).

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• Added user bookmarks (Pascal Aubry).

Bug fixes

• Fixed exception on department deletion (Pascal Aubry, pointed out by Gilian Gambini).
• Some tickets could not be shown (Pascal Aubry, pointed out by Monique Thomas).
• Removed unnecessary emails (Pascal Aubry, pointed out by Monique Thomas).
• The privileges of department managers could not be edited (Pascal Aubry, pointed out by Monique Thomas).
• Bookmarks could not be deleted (Pascal Aubry, pointed out by Monique Thomas).
• Managers could not set the spent time on the 'take and close' action (Pascal Aubry, pointed out by Michèle Guézou).
• Removed concurrent changes of tickets (Pascal Aubry).

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• Added experimental statistics (Pascal Aubry).
• Added a direct access to tickets from the control panel (Pascal Aubry).
• Managers can show the tickets of the categories they belong to on the control panel (Pascal Aubry, requested by Mathieu Cron).

Bug fixes

• Invited users could not add comments (Pascal Aubry, pointed out by Colette Tanguy).
• Ticket owners could not approve/refuse closure (Pascal Aubry, pointed out by Vincent Repain).
• External users could not authenticate (Pascal Aubry).

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• Added spam filters (Pascal Aubry, requested by Brigitte Wallaert).

Bug fixes

• Fixed bad ticket extraction on the user interface (Pascal Aubry)
• NoSuchMethodException when approving ticket closure (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed null locale when retrieving user info (Pascal Aubry).
• Fixed CAS authentication bug (Pascal Aubry).

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