Historique de la page

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• ChangeLog 2.x
• ChangeLog 1.x

  Remarque
  title Upgrading configuration files
  This history points the configurations files which where changed between releases. Once the sources installed (see 00 Installation) and the previous configuration recovered (see 04 Upgrading), if one or several files of the changed files have been edited locally, changes should be carefully inspected and added before upgrading the database (ant upgrade).

Changes in version 3.17.

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1

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• Added the user history (3.17.0 by Pascal Aubry).

Bug fix

• Fixed ObjectDeletedException in user history (3.17.1 by Pascal Aubry).

Other change

• Upgraded to Hibernate 3.3.1 (3.17.1 by Pascal Aubry).

Changes in version 3.16.1

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• Remove malicious tags entered with FCK editor to prevent from Cross Site Scripting (3.16.0 by Pascal Aubry, pointed out by Pierre-Antoine Angelini)
  See ESUP-2009-AVI-001 - esup-helpdesk vulnerability

Bug fix

• Fixed ticketView.jsp (3.16.1 by Pascal Aubry, pointed out by Gilain Gambini).

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• Fixed the owner info in email reports (3.14.0 by Alexandre Boisseau).
• Fixed IE javascript bug when changing the ticket owner (3.14.1 by Pascal Aubry, pointed out by Harold Moyse).
• Added missing icons (3.14.4 by Pascal Aubry, pointed out by Alexandre Boisseau).
• File downloads and ticket printing now work with Safari (3.14.5 by Pascal Aubry, pointed out by Bernard Le Stum).
• Made FCK editor work with Safari (3.14.5 by Pascal Aubry, pointed out by Bernard Le Stum).
• Departments with archived tickets could not be deleted (3.14.5 by Pascal Aubry, pointed out by Michèle Guézou).
• Fixed the mapping of Icon.data from tinyblob to blob (3.14.6 by Pascal Aubry, pointed out by Harold Moyse).
• Fixed the number of items shown on the journal and the control panel (3.14.7 by Pascal Aubry, pointed out by Alexandre Boisseau).

Other change

• Upgraded to FCK Editor 2.6.3 and FCK Faces 1.8 (3.14.5 by Pascal Aubry).

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• Added CSS styles to differentiate the users' role in ticket histories (Pascal Aubry, requested by Brice Quillerie).
• The way users are printed on the web interface and email reports is now configurable (Pascal Aubry, requested by Brice Quillerie).
• Added i18n key WINDOW.TITLE for the main window title in quick-start or servlet deployments (Pascal Aubry, requested by Philippe Lecler).
• Managers can group their daily reports into a single email (Pascal Aubry, requested by Philippe Lecler).
• Added a default control panel refresh delay (property controlPanel.defaultRefreshDelay) for the new users (Pascal Aubry, requested by Philippe Lecler).

• Balise Wiki
  Added properties departmentManagerConfigurator.report\[Type\|Time1\|Time2\|Weekend\] to automatically configure new managers (Pascal Aubry, requested by Philippe Lecler).

• Sort the tickets by idle time in reports (Pascal Aubry, requested by Philippe Lecler).
• Added buttons to the department visibility UI to add conditions and rules (Pascal Aubry, requested by Alexandre Boisseau).
• Hide the FAQ menu to non managers when no FAQ is available (Pascal Aubry, requested by Alexandre Boisseau).
• Added properties userInfo.showXxx to easily customize the default UserInfoProvider implementation (Pascal Aubry, requested by Alexandre Boisseau).
• Added user information on the owner to ticket prints and email reports (Pascal Aubry, requested by Alexandre Boisseau).
• When feeding the helpdesk from an IMAP account, search the LDAP directory to look for local users with the emails' From: header (Pascal Aubry, requested by Alexandre Boisseau).
• Added a category configurator to the initial inheritance of the members (Pascal Aubry, requested by Alexandre Boisseau).
• When adding a sub-category, propose to prevent users from adding tickets in the parent category (Pascal Aubry, requested by Michèle Guézou).
• Added the memory status to exception reports (Alexandre Boisseau).
• Fixed misc. UI issues (Alexandre Boisseau).

Other change

• Added library commons-el (Pascal Aubry, requested by Alexandre Boisseau).

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• Improved database management to prevent from unclosed database sessions (Pascal Aubry and Raymond Bourges).
• Now use the PRG (Post-Redirect-Get) pattern at each request (Pascal Aubry).
• Improved a few page titles (Pascal Aubry, requested by Alexandre Boisseau).
• Improved the handling of SQL exceptions (pascal Aubry).
• Improved Hibernate session handling (pascal Aubry, pointed out by Odile Germès).

Other change

• Configuration file log4j.properties is now deployed to /WEB-INF/classes, using properties log.* (Pascal Aubry, requested by Mathieu Larchet and Julien Marchal).

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• Improved the manager preferences UI (Pascal Aubry, requested by Katy Santerre).
• Improved the control panel (Pascal Aubry, requested by Martine James and Mathieu Cron).
• Improved the ticket actions UI (Pascal Aubry, requested by François Dagorn).
• Always show the bookmarks menu entry (Pascal Aubry, requested by Martine James).
• Improved ticket actions UI by animating the main button (Pascal Aubry, requested by Michèle Guézou).
• Improved the search UI (Pascal Aubry, requested by Luc Oger).
• Added a quick-link to emails to take in charge and request information for a ticket in a single step (Pascal Aubry).
• Added error messages when quick-links lead to unauthorized actions (Pascal Aubry).

Other change

• Added property exceptionHandling.doNotSendExceptionReportsToDevelopers (Pascal Aubry, requeted by Gilain Gambini).

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• Added the possibility to add many invited users at the same time (Pascal Aubry, requested by Vincent Repain).

Other change

• Improved exception views (Pascal Aubry).

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• Added ticket creations statistics (Pascal Aubry).
• User can remove their own invitations (Pascal Aubry).
• Department managers and category members can be reordered by display name or id (Pascal Aubry, requested by Monique Thomas).
• On ticket assignment, managers can be sorted by display name, id or declaration order (Pascal Aubry, requested by Sylvain De Féo).
• Departments and categories can be reordered by display name or id (Pascal Aubry).
• Show bookmarks on the control panel (Pascal Aubry).
• Expand the menu when entering a hidden entry (Pascal Aubry).
• Added the possibility to connect a ticket (to a FAQ or another ticket) on the 'take and close' action (Pascal Aubry, requested by Monique Thomas).
• Repeated the navigation links of the control panel at the page bottom (Pascal Aubry, requested by Vincent Repain).

Other change

• Replaced all GIF images by PNG (Pascal Aubry).

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