Historique de la page

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• ChangeLog 2.x
• ChangeLog 1.x

  Remarque
  title Upgrading configuration files
  This history points the configurations files which where changed between releases. Once the sources installed (see 00 Installation) and the previous configuration recovered (see 04 Upgrading), if one or several files of the changed files have been edited locally, changes should be carefully inspected and added before upgrading the database (ant upgrade).

Changes in version 3.23.0 (not released yet)

Enhancements

• Improved performance by caching most method calls (3.23.0 by Pascal Aubry).

Changes in version 3.22.0

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• Added experimental Reply-to capabilities (3.22.0 by Lukas Slansky).
• Added an online configuration wizard at http://www.esup-portail.org/helpdesk-config (3.22.0 by Pascal Aubry).

Enhancements

• Improved daily reports (3.22.0 by Alexandre Boisseau).
• Added a note to IE7 users to help them for downloads (3.22.0 by Pascal Aubry).

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• Fixed form transitions (3.21.0 by Pascal Aubry, pointed out by Gilian Gambini).
• Attached files could be uploaded several times (3.21.0 by Pascal Aubry).
• Fixed i18n resource bundle keys (3.21.1 by Lukas Slansky).

Enhancements

• Added sequences for Postgres users (3.21.0 by Lukas Slansky).
• Improved daily reports (3.21.0 by Alexandre Boisseau).
• limit the alerts sent depending on the action type and the visibility for the users (3.21.1 by Pascal Aubry).

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• Fixed QueryException when deleting departments (3.20.0 by Pascal Aubry, pointed out by Odile Germès).
• Tickets could not be linked to FAQ and other tickets (3.20.0 by Pascal Aubry, pointed out by Julien Pedrono).
• Alerts were sent twice on imap feeding (3.20.0 by Pascal Aubry, pointed out by Lukas Slansky).

Enhancements

• Firefox spell checker activated in FCK Editor (3.20.0 by Alexandre Boisseau).
• Added regexp-based spam detection to email feeding (3.20.0 by Lukas Slansky).

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• Attached files were lost by preview (3.19.2 by Pascal Aubry, pointed out by Alexandre Boisseau and Lukas Slansky).
• Fixed the resizing of the statistics charts (3.19.3 by Pascal Aubry, pointed out by Simon Dupuich).
• Ticket owners could not remove invitations (3.19.4 by Pascal Aubry, pointed out by François Albert).
• Fixed deep links to add tickets (3.19.4 by Pascal Aubry, pointed out by Mathieu Molinéris).

Enhancements

• Added CSS styles for priority colors (3.19.0 by Pascal Aubry, requested by Vincent Repain and Simon Dupuich).
• Added properties minPriority, maxPriority, origins, webOrigin and emailOrigin (3.19.0 by Pascal Aubry).
• When inviting users, added the possibility to select the managers of a department or the members of a category (3.19.0 by Pascal Aubry, requested by Michèle Guézou and Fabrice Jaunet).
• Added properties memory.xmx and memory.maxPermSize in build.properties for quick-start installations (3.19.2 by Pascal Aubry).
• When moving a ticket, the assignment algorithm of the target category can be called (3.19.2 by Pascal Aubry, requested by Alexandre Boisseau).
• Archived tickets can be moved before department deletion (3.19.5 by Pascal Aubry, requested by Odile Germès).

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• Fixed the deletion of old history items (3.18.0 by Pascal Aubry).
• Fixed PropertyValueException on ticket creation (3.18.0 by Pascal Aubry, pointed out by Eric Touraille).

Enhancements

• Added a user preference for the page transitions (3.18.0 by Pascal Aubry, requested by Jacques-Olivier Houen-Farcy).
• Internationalized the popup blocker message (3.18.1 by Pascal Aubry).

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• Fixed issue when several local users share a single email alias (3.15.0 by Alexandre Boisseau).
• Fixed null values in h_cate_inhe_faq_link (3.15.2 by Pascal Aubry, pointed out by Lukas Slansky and Odile Germès).

Enhancements

• Improved batch logging configuration (3.15.2 by Alexandre Boisseau).
• Do not send alerts when changing invitations from emails to local ids (3.15.2 by Pascal Aubry, requested by Claudine Lode).

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• Added the possibility to customize the icon used for each department and category (3.14.0 by Pascal Aubry, requested by Harold Moyse).
• Added the czech translation (3.14.8 by Lukas Slansky).

Enhancements

• Added property defaultLocale (3.14.0 by Pascal Aubry).
• Added property encoding (3.14.2 by Pascal Aubry and Alexandre Boisseau).
• Focus FCK editor when performing ticket actions (3.14.5 by Pascal Aubry, requested by Alexandre Boisseau).
• Use the long labels of the categories when moving tickets (3.14.5 by Pascal Aubry, requested by Michèle Guezou).
• Fixed other misc UI issues (3.14.5 by Pascal Aubry, requested by Alexandre Boisseau).

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• Alerts were stored in the database even when emails could not be sent (Pascal Aubry).
• Fixed unclosed database connections when using JNDI (Pascal Aubry, pointed out by Philippe Lecler).
• Fixed infinite loop in imap feeder (Pascal Aubry, pointed out by Sandrine Twardy).
• Alerts were not sent for tickets created with the web service (Pascal Aubry).
• Added missing file /properties/domain/categoryConfiguration.xml (Pascal Aubry, pointed out by Odile Germès).
• Removed undesired image in welcome.jsp when no FAQ is available (Pascal Aubry, pointed out by Brice Quillerie).
• Fixed ClassCastException in phase listener (Pascal Aubry, pointed out by Jérôme Truffot).
• The visibility and origin set by the users at ticket creation were not taken into account (Pascal Aubry, pointed out by Eric Touraille).
• The page size of the journal was not taken into account (Pascal Aubry, pointed out by Alexandre Boisseau).
• Fixed the LDAP filter used for the email recognition in IMAP feeding (Alexandre Boisseau).
• It is now possible to move a category to a department that is not enabled (Pascal Aubry, pointed out by Michèle Guézou).
• It was impossible to move tickets to disabled departments (Pascal Aubry, pointed out by Michèle Guézou).
• Fixed NPE while indexing tickets connected to FAQ entries (Pascal Aubry).
• Fixed UnsupportedEncodingException when uploading a configuration of the visibility rules (Pascal Aubry, pointed out by Odile Germès).

Enhancements

• Added CSS styles to differentiate the users' role in ticket histories (Pascal Aubry, requested by Brice Quillerie).
• The way users are printed on the web interface and email reports is now configurable (Pascal Aubry, requested by Brice Quillerie).
• Added i18n key WINDOW.TITLE for the main window title in quick-start or servlet deployments (Pascal Aubry, requested by Philippe Lecler).
• Managers can group their daily reports into a single email (Pascal Aubry, requested by Philippe Lecler).
• Added a default control panel refresh delay (property controlPanel.defaultRefreshDelay) for the new users (Pascal Aubry, requested by Philippe Lecler).

• Balise Wiki
  Added properties departmentManagerConfigurator.report\[Type\|Time1\|Time2\|Weekend\] to automatically configure new managers (Pascal Aubry, requested by Philippe Lecler).

• Sort the tickets by idle time in reports (Pascal Aubry, requested by Philippe Lecler).
• Added buttons to the department visibility UI to add conditions and rules (Pascal Aubry, requested by Alexandre Boisseau).
• Hide the FAQ menu to non managers when no FAQ is available (Pascal Aubry, requested by Alexandre Boisseau).
• Added properties userInfo.showXxx to easily customize the default UserInfoProvider implementation (Pascal Aubry, requested by Alexandre Boisseau).
• Added user information on the owner to ticket prints and email reports (Pascal Aubry, requested by Alexandre Boisseau).
• When feeding the helpdesk from an IMAP account, search the LDAP directory to look for local users with the emails' From: header (Pascal Aubry, requested by Alexandre Boisseau).
• Added a category configurator to the initial inheritance of the members (Pascal Aubry, requested by Alexandre Boisseau).
• When adding a sub-category, propose to prevent users from adding tickets in the parent category (Pascal Aubry, requested by Michèle Guézou).
• Added the memory status to exception reports (Alexandre Boisseau).
• Fixed misc. UI issues (Alexandre Boisseau).

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• Fixed the workflow of account creation for external users (Pascal Aubry, pointed out by Odile Germès).
• Correclty handle post-redirect-get pattern by showing JSF messages after redirecting (Pascal Aubry).
• A ticket could not be moved from a category to a sub-category (Pascal Aubry, pointed out by Pierre-Antoine Angelini).
• Fixed refresh issue when redirecting a category (Pascal Aubry, pointed out by Alexandre Boisseau).
• Check the length of messages (Pascal Aubry, pointed out by Pascal Lohou).
• Fixed the bean declarations of email feeding (Pascal Aubry, pointed out by Sandrine Twardy).
• Fixed StackOverflowError on the control panel (Pascal Aubry).
• Fixed invalid deep linking parameter ticketTakeAndRequestInformation (Pascal Aubry).
• Could not move a category to a department with no category (Pascal Aubry, pointed out by Alexandre Boisseau).
• Fixed search queries containing backslashes (Pascal Aubry, pointed out by Loic Perdoux).
• Fixed log4j.properties (Pascal Aubry, pointed out by Odile Germès).
• Fixed sorting issues on the control panel (Pascal Aubry, pointed out by Anthony Bourguignon).

Enhancements

• Improved database management to prevent from unclosed database sessions (Pascal Aubry and Raymond Bourges).
• Now use the PRG (Post-Redirect-Get) pattern at each request (Pascal Aubry).
• Improved a few page titles (Pascal Aubry, requested by Alexandre Boisseau).
• Improved the handling of SQL exceptions (pascal Aubry).
• Improved Hibernate session handling (pascal Aubry, pointed out by Odile Germès).

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• Fixed refresh issues on the control panel (Pascal Aubry, pointed ou tby Sébastien Bilbeau).
• Fixed the order of the user-defined conditions of the department visibility rules (Pascal Aubry).
• Fixed NullPointerException on the spent time statistics (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed DepartmentNotFoundException when reopening tickets of which the manager has been removed (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed IllegalArgumentException when indenting XML with JDK 1.5 (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed ParseException when searching for brackets (Pascal Aubry, pointed out by Jean-François Radenac).
• Fixed DepartmentManagerNotFoundException in target expire-tickets (Alexandre Boisseau, pointed out by Gilian Gambini).
• Fixed PropertyNotFoundException in departmentSelection.jsp when using tag <portal-group-member> (Pascal Aubry, pointed out by Brigitte Wallaert).

Enhancements

• Improved the department visibility rules UI (Pascal Aubry).
• Added task expire-tickets-no-email (Pascal Aubry, requested by Gilian Gambini).

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• Added the possibility for users to monitor bookmarked tickets (Pascal Aubry, requested by Gwenaelle Bouteille).
• Added the possibility to bookmark tickets from the control panel (Pascal Aubry, requested by Gwenaelle Bouteille).
• Added LDAP-based conditions for the XML department selection (Pascal Aubry).
• Added property controlPanel.subjectMaxLength (Pascal Aubry, requested by Martine James).
• Added the possibility for managers and administrators to test the visibility of departments through the web interface (Pascal Aubry).

Enhancements

• Invited users now receive only one email (Pascal Aubry, requested by Monique Thomas).
• Ticket monitoring and invitation emails now have different subjects (Pascal Aubry, requested by Monique Thomas).
• Added direct ticket access from ticketView.jsp and archivedTicketView.jsp (Pascal Aubry, requested by Monique Thomas).
• Added a link to the control panel and the bookmarks in daily reports (Pascal Aubry, requested by Gwenaelle Bouteille).
• Improved the LDAP search (Pascal Aubry, requested by Monique Thomas).
• Fixed deep links error messages (Pascal Aubry).
• Improved the spent time UI (Pascal Aubry, requested by François Albert).

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• Fixed UnsupportedOperationException in spent time statistics (pascal Aubry).
• Fixed PropertyValueException on ticket creation (Pascal Aubry).
• Fixed DepartmentManagerNotFoundException on ticket monitoring (Pascal Aubry, pointed out by Fabrice Jaunet).
• Managers could not free postponed tickets (Pascal Aubry).
• Fixed ArchivedTicketNotFoundException on ticket direct access (Pascal Aubry, pointed out by Colette Tanguy).
• Fixed WebFlowException on ticket closure (Pascal Aubry).
• Fixed PropertyValueException when creating a ticket from the welcome page (Pascal Aubry, pointed out by Baptiste Poirriez).
• Added the MySql connector at Tomcat level to quick-start distribution file (Pascal Aubry).
• Fixed the display of spent times (Pascal Aubry).
• Fixed ConfigException when using tag <add-by-filter> for the department selection (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed NullPointerException on search.jsp (Pascal Aubry, pointed out by Sébastien Breteaux).
• Fixed NullPointerException on giveInformation.jsp (Pascal Aubry, pointed out by Loïc Perdoux).
• Fixed ant target start when debug=true (Pascal Aubry, pointed out by Yann Cézard).
• Fixed NameNotFoundException when upgrading with JNDI (Pascal Aubry).

Enhancements

• Improved the manager preferences UI (Pascal Aubry, requested by Katy Santerre).
• Improved the control panel (Pascal Aubry, requested by Martine James and Mathieu Cron).
• Improved the ticket actions UI (Pascal Aubry, requested by François Dagorn).
• Always show the bookmarks menu entry (Pascal Aubry, requested by Martine James).
• Improved ticket actions UI by animating the main button (Pascal Aubry, requested by Michèle Guézou).
• Improved the search UI (Pascal Aubry, requested by Luc Oger).
• Added a quick-link to emails to take in charge and request information for a ticket in a single step (Pascal Aubry).
• Added error messages when quick-links lead to unauthorized actions (Pascal Aubry).

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• Fixed IllegalArgumentException on departmentView.jsp (pascal Aubry).
• Fixed ticket refresh issues (Pascal Aubry, pointed out by Claudine Lode).
• Fixed paginator javascript 'Stack overflow at line 0' on IE7 (Pascal Aubry, pointed out by Gilian Gambini, Brigitte Walleart and Katy Santerre).
• Fixed BatchUpdateException due to empty user display names (Pascal Aubry, pointed out by Jaques De Poulpiquet and Pierre-Antoine Angelini).

Enhancements

• fixed ticket number parsing on the control panel (Pascal Aubry).
• Catch properly empty index exceptions (Pascal Aubry).

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• Could not download archived attached files (Pascal Aubry, pointed out by Marie Claire Brailly).
• Fixed the reordering of categories (Pascal Aubry).
• Fixed the manual ticket postponement (Pascal Aubry, pointed out by Mathieu Cron).
• Fixed DepartmentManagerNotFoundException when sending alerts (Pascal Aubry, pointed out by Dominique Erelie).
• Preserve attached files when archiving tickets (Pascal Aubry).
• Fixed bad ticket status when freeing on closure (Pascal Aubry, pointed out by Fabrice Jaunet).
• Administrators not managing any department could not see the statistics (Pascal Aubry, pointed out by Thierry Bedouin).
• Fixed the download of archived files (Pascal Aubry).
• Fixed bad hypertext link on departments.jsp (Pascal Aubry, pointed out by Odile Germès).
• Fixed the department selection on the control panel user interface (Pascal Aubry, pointed out by Martine James).
• Users could not close their own tickets in departments where filling the spent time is required for managers (Pascal Aubry, pointed out by Martine James).

Enhancements

• Improved the categories interface (Pascal Aubry).
• Improved monitoring emails (Pascal Aubry).
• Improved exception handling (Pascal Aubry).
• Managers can now see user information even when not manager of the department of the current ticket (Pascal Aubry, requested by Martine James).
• Added Lambda Probe support to quick-start installations (Pascal Aubry).

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• Managers could request information on tickets even when not allowed (Pascal Aubry, pointed out by Claude Bourasseau).
• Could not connect tickets to FAQs and other tickets (Pascal Aubry).
• Categories could not be deleted (Pascal Aubry, pointed out by Fabrice Jammes).
• Fixed innapropriate manager selection on the control panel (Pascal Aubry).
• Fixed the MyExtensions filter mapping in portlet mode (Pascal Aubry, pointed out by Fabrice Jammes and Gilian Gambini).
• Fixed innapropriate category selection on the control panel (Pascal Aubry, pointed out by Rodolphe Marsolier).
• Bean deepLinkingRedirector was not serializable (Pascal Aubry).
• Fixed BatchUpdateException in the upgrade process (Pascal Aubry, pointed out by Doriane Dusart).
• Removed web.xml from the automatically recovered configuration files, leading to a FacesException for statistics charts (Pascal Aubry).
• Fixed PropertyValueException when attaching files on ticket creation (Pascal Aubry).
• Fixed PropertyValueException on ticket creation (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed timezone issues on JSP pages (Pascal Aubry, pointed out by Hervé Orain).
• Fixed BatchUpdateException on department deletion (Pascal Aubry, pointed out by Gilian Gambini).

Enhancements

• Improved downloads (Pascal Aubry).
• Added to possibility to mark tickets as read from the control panel without opening the the tickets (Pascal Aubry, requested by Odile Germès).
• Added to possibility to mark all the tickets of the control panel as read (Pascal Aubry).
• Do not show postponed tickets with opened tickets on the control panel (Pascal Aubry, requested by Frédéric Boivent).
• Added ticket status statistics (Pascal Aubry).
• Added to possibility to attach several files at the same time (Pascal Aubry, requested by Martine James).
• Improved the readbility of the ticket monitoring emails (Pascal Aubry, requested by Martine James).

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• Added missing links to tickets in the daily reports (Pascal Aubry).
• Added missing file /properties/domain/email.css (Pascal Aubry).
• Fixed NPE in target compute-statistics (Pascal Aubry).
• Creation departments had not been computed correctly by the v3 upgrade process (Pascal Aubry).
• Escape HTML special chars in emails (Pascal Aubry).

Enhancements

• statistics charts are now available in portlets (Pascal Aubry).
• Added locks for targets recall-tickets, expire-tickets, archive-ticket and compute-statistics (Pascal Aubry).
• Improved the statistics interface (Pascal Aubry).
• Added CSS styles to emails (Pascal Aubry).

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• Fixed exception on department deletion (Pascal Aubry, pointed out by Gilian Gambini).
• Some tickets could not be shown (Pascal Aubry, pointed out by Monique Thomas).
• Removed unnecessary emails (Pascal Aubry, pointed out by Monique Thomas).
• The privileges of department managers could not be edited (Pascal Aubry, pointed out by Monique Thomas).
• Bookmarks could not be deleted (Pascal Aubry, pointed out by Monique Thomas).
• Managers could not set the spent time on the 'take and close' action (Pascal Aubry, pointed out by Michèle Guézou).
• Removed concurrent changes of tickets (Pascal Aubry).

Enhancements

• Added ticket creations statistics (Pascal Aubry).
• User can remove their own invitations (Pascal Aubry).
• Department managers and category members can be reordered by display name or id (Pascal Aubry, requested by Monique Thomas).
• On ticket assignment, managers can be sorted by display name, id or declaration order (Pascal Aubry, requested by Sylvain De Féo).
• Departments and categories can be reordered by display name or id (Pascal Aubry).
• Show bookmarks on the control panel (Pascal Aubry).
• Expand the menu when entering a hidden entry (Pascal Aubry).
• Added the possibility to connect a ticket (to a FAQ or another ticket) on the 'take and close' action (Pascal Aubry, requested by Monique Thomas).
• Repeated the navigation links of the control panel at the page bottom (Pascal Aubry, requested by Vincent Repain).

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