esup-helpdesk




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Arborescence des pages

Comparaison des versions

Ancienne version 413

changes.mady.by.user Pascal Aubry

Sauvegardée le

comparé à

Nouvelle version 414

changes.mady.by.user Pascal Aubry

Sauvegardée le

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Remarque
titleUpgrading configuration files

This history points the configurations files which where changed between releases. Once the sources installed (see 00 Installation) and the previous configuration recovered (see 04 Upgrading), if one or several files of the changed files have been edited locally, changes should be carefully inspected and added before upgrading the database (ant upgrade).

Changes in version 3.27.0 (not released yet)

Astuce
titleChanges in configuration files
  • /properties/domain/domain.xml (diff 3.26 -> 3.27)

New features

  • Restored the V2 navigation through tickets on ticketView.jsp (3.27.0 by Pascal Aubry, requested by Bertrand Decouty).

Changes in version 3.26.5

Astuce
titleChanges in configuration files

The ant task sent-reports is now obsolete, use send-ticket-reports instead.
Administrators should call the ant task send-faq-reports on a daily basis for managers and administrator to get the FAQ updates reports.

New features

  • Added FAQ reports (3.26.0 by Pascal Aubry).
  • Added the selection of recently invited users when inviting users (3.26.4 by Pascal Aubry, requested by Chritophe Guilloux).
  • Added the selection of recent target categories when moving a ticket (3.26.5 by Pascal Aubry, requested by François Albert).

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Astuce
titleChanges in configuration files

New features

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  • Fixed ticketView.jsp (3.16.1 by Pascal Aubry, pointed out by Gilain Gambini).

New features

  • When closing (refusing, cancelling, postponing..) a ticket, managers can return to the control panel without showing the ticket history thanks to a new preference (3.16.0 by Pascal Aubry, requested by Alexandre Boisseau).

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Astuce
titleChanges in configuration files

New features

  • Added the possibility to link categories to FAQ items, presented to the users when creating tickets (3.15.0 by Pascal Aubry, requested by Michèle Guézou and Alain Kermarrec).
  • Invitations created for local users with their emails are automatically updated on the subsequent connection (3.15.1 by Pascal Aubry, requested by Alexandre Boisseau).

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Astuce
titleChanges in configuration files

New features

  • Added the possibility to customize the icon used for each department and category (3.14.0 by Pascal Aubry, requested by Harold Moyse).
  • Added the czech translation (3.14.8 by Lukas Slansky).

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Astuce
titleChanges in configuration files

New features

  • Added extra monitoring to categories (Pascal Aubry, requested by Philippe Lecler).
  • When local users log in the application changes the owner of the tickets they have created with their email (Pascal Aubry, requested by Alexandre Boisseau).
  • Added permanently invited users for departments (Pascal Aubry, requested by Michèle Guézou).

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  • Fixed NullPointerException when acting on a ticket of which the creation department has been removed (Pascal Aubry, pointed out by Julien Marchal).
  • Fixed departments ordering issues (Pascal Aubry, pointed out by Gilian Gambini).
  • Could not invite external users when they were not already recorded in the database (Pascal Aubry, pointed out by Raymond Bourges).

New features

  • Added the possibility for users to monitor bookmarked tickets (Pascal Aubry, requested by Gwenaelle Bouteille).
  • Added the possibility to bookmark tickets from the control panel (Pascal Aubry, requested by Gwenaelle Bouteille).
  • Added LDAP-based conditions for the XML department selection (Pascal Aubry).
  • Added property controlPanel.subjectMaxLength (Pascal Aubry, requested by Martine James).
  • Added the possibility for managers and administrators to test the visibility of departments through the web interface (Pascal Aubry).

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Astuce
titleChanges in configuration files

Changes in /properties/config.properties:

  • Properties hibernate.connection.url, hibernate.connection.username and hibernate.connection.password are not used any more and should be renamed hibernate.connection.jdbc.url, hibernate.connection.jdbc.username and hibernate.connection.jdbc.password, for instance:
Bloc de code
hibernate.connection.jdbc.url=jdbc:mysql://localhost/helpdesk
hibernate.connection.jdbc.username=admin
hibernate.connection.jdbc.password=secret

* To rely on a connection pool (defined at Tomcat level for instance), use (replace jdbc/esup-helpdesk by the name of your own data source):

Bloc de code
hibernate.useJndi=true
hibernate.connection.jndi.datasource=jdbc/esup-helpdesk

* To use JDBC even from web requests, use:

Bloc de code
hibernate.useJndi=false

Changes in /builld.properties:

  • Property cas.url is not used anymore (already set in /properties/config.properties).

New features

  • Added the possibility to hide categories to external users (Pascal Aubry, requested by Brigitte Walleart).
  • Added the possibility to use JDBC for batch commands and JNDI for web requests (Pascal Aubry, requested by Odile Germès).
  • Added attribute 'for' to the action tags of the XML department selection (Pascal Aubry).

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Astuce
titleChanges in configuration files

New features

  • Added a ticket printer (Pascal Aubry, requested by Sylvain De Féo).
  • Managers can take in charge tickets and request information in a single operation (Pascal Aubry).
  • Added quick-sort buttons to the control panel (Pascal Aubry, requested by Martine James).

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Astuce
titleChanges in configuration files
  • La tâche compute-statistics est désormais obsolète et son appel peut être supprimé.

New features

  • Added a manager filter to the control panel (Pascal Aubry, requested by Fabrice Jaunet).
  • Added statistics on the ticket creators, the reaction times and the resolution times (Pascal Aubry).
  • Added the possibility to attach files at each ticket action (Pascal Aubry, requested by Françoise Caillibot).

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Astuce
titleChanges in configuration files
  • Les exploitants sous Windows devront définir la propriété lock.path dans le fichier /properties/config.properties (diff 3.2 -> 3.3). Les utilisateurs sous Unix pourront également redéfinir cette propriété (par défaut /tmp).

New features

  • Added manager utilities (Pascal Aubry).
  • Added daily reports (Pascal Aubry, requested by Raymond Bourges).

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Astuce
titleChanges in configuration files

New features

  • Added experimental statistics (Pascal Aubry).
  • Added a direct access to tickets from the control panel (Pascal Aubry).
  • Managers can show the tickets of the categories they belong to on the control panel (Pascal Aubry, requested by Mathieu Cron).

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