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See also: Customizing ticket priorities
Ticket priorities are defined in the configuration file /properties/domain/domain.xml. By default, five priority levels from Lowest (1) to Highest (5).
The default ticket priority of a department after its creation is defined by this property (set in /properties/config.properties):
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#defaultTicketPriorityLevel=3 |
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The default ticket priority is set for each department and can be changed at any time through the web interface. |
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