The managers of a department are users with apriviledged role for this department: answering users' requests.

The department managers are managed by:

• the administrators fo the application,
• the granted managers of the department (see below). 

Manager priviledges

With this granularity, users can be set managers without being granting them to do anything for the department.

Adding a manager

Adding a manager is easy since it can be done by searching the LDAP directory:

Manager preferences

On the 'Preferences' page, managers are presented an additional link:

Ticket monitoring

Managers can, for each department, set the way they monitor tickets:

Predefined policies are proposed:

• None
• Minimum
• Medium
• Assidue
• Complète

Managers can also define their own profile (Custom policy).