La liste d'utilisateurs n'est pas rendue car vous ne possédez pas les droits d'accès nécessaires pour afficher les profils utilisateur.
This is the proposal for esup-helpdesk to become a JASIG incubated project, as presented at JASIG Incubation Process.
A proposed name for the project
Formerly known as ifsic-helpdesk (1999-2003, developed and used by IFSIC, the computer science department of the University of Rennes 1), the project is now know as esup-helpdesk (2004-2008, esup stands for ESUP-Portail).
The short preface for the mailing lists
The project already has three active mailing lists, hosted by the Sympa mailing list manager:
- helpdesk-utilisateurs@esup-portail.org: 120 subscribed users, 700 messages since 2004 Sep. (the most active list), it is used by the deployers to share their experience and discuss new features.
- helpdesk-support@esup-portail.org: 620 messages since 2004 Sep., used by the deployers to get support on the installation and the configuration.
- helpdesk-bugs@esup-portail.org: a list used to archive the exceptions thrown by the application (this feature can be turned off).
- helpdesk-devel@esup-portail.org: used by the developers only.
All these lists are French-spoken, helpdesk-users@esup-portail.org has never be used (no community yet).
Even if the incubating portlets normally use the portlet mailing lists, experience shows that the traffic concerning esup-helpdesk grows very fast and pollutes general lists (esup-utilisateurs@esup-portail.org was used at the very beginning but helpdesk-xxx have been requested one month only after the application was distributed to the ESUP-Portail community due to traffic).
helpdesk would be a logical preface.
The proposed initial commiters
- Pascal Aubry, University of Rennes 1
- Alexandre Boisseau, Université de Bretagne Occidentale
Most of the v2 commiters have left the project.
An overview of the aims of the project
The initial goal of the esup-helpdesk project is to provide to the French Universities a single application to deal with the user support at establishment-level.
More information on this paper written in 2006: helpdesk-eunis2006-article.pdf (no v3 feature presented).
Description |
Preincubation |
Incubation |
Contrib |
|---|---|---|---|
|
|
|
|
The short preface for the mailing lists, if this project is accepted (*-dev, *-user, etc); Incubating portlets will use the existing portlet mailing lists |
|
|
|
A proposed Project Lead, with contact information |
|
|
|
A list of the proposed initial committers for the project |
|
|
|
An overview of the aims of the project |
|
|
|
A technology overview |
|
|
|
An overview of any current user base or user community |
|
|
|
An overview of how the project relates to other parts of JA-SIG |
|
|
|
A summary of why the project would enhance and benefit higher education |
|
|
|
A pointer to any current information (for example, an existing Web page) for the project |
|
|
|
A project sponsor (JA-SIG Board Member, Member of an existing Project Steering Committee, a JA-SIG Institutional Representative) |
|
|
|
Required
If known
Vue d'ensemble
Gestion des contenus