Configuration

Le fichier /properties/config.properties indique comment se comporte l'application esup-helpdesk. Le fichier /properties/config-example.properties donne toutes les propriétés disponibles dans la distribution. D'autres propriétés peuvent être ajoutées à ce fichier et utilisé dans les fichiers de configuration Spring.

Sauf indication contraire, les propriétés sont facultatives.

• Connexion à la base de données
• Authentification
• Gestion des exceptions
• Initialisation de l'application
• Accès à l'annuaire LDAP
• Accès aux informations du portail
• Envoi de courriers électroniques
• Configuration initiale des services
• Visibilité des services par les utilisateurs
• Priorité par défaut des tickets
• Visibilité par défaut des tickets
• Visibilité par défaut des FAQ
•  

########################################################################
# default ticket assignment
#

# the name of the default assignment algorithm.

#defaultAssignmentAlgorithmName=nobody

########################################################################
# LDAP attributes automatically printed for users that create tickets
#

#
# the name of the attributes that are automatically printed by the application
# each time a user creates a ticket. Must be a subset of ldap.attributes.
# leave empty to print all the LDAP attributes.
#

#userInfo.ldapAttributes=

#
# the user id that will be used when running ant target test-user-info.
#

#userInfo.testUserId=paubry

########################################################################
# Computer URLs
#

#
# The pattern to use when building computer URLs for GLPI.
#

#computerUrl.glpiPattern=http://glpi.domain.edu/front/computer.php?contains[0]=%s&field[0]=1&sort=1&deleted=N&start=0

#
# The CAS service URL.
#

#computerUrl.casServiceUrl=https://cas.domain.edu?service=%s

# the name of the default computer url builder.

#defaultComputerUrlBuilderName=null

########################################################################
# Upload
#

#
# the path where the application stores the uploaded files. In clustered
# environments, all the application servers must have r/w access to this
# path.
# REQUIRED
#

#uploadedFiles.path=c:/helpdesk/files

#
# the path where the v2 application was storing the uploaded files, used
# by ant target upgrade. The server that runs the ant target must have r/w
# access to this path.
# REQUIRED for the migration from v2 to v3
#

#uploadedFiles.v2Path=c:/helpdesk/v2Files

########################################################################
# Indexing
#

#
# the path where to store the index files. The server that runs the ant
# targets rebuild-index and update-index have r/w access to this path. In
# clustered environment, all the application servers must have r access to
# the path.
# REQUIRED
#

#indexing.path=c:/helpdesk/index

########################################################################
# archiving
#

# the time tickets are kept as tickets before being archived  by the ant
# target archive-tickets (h=hour, d=days, m=month)
#

#archiving.timeLimit=1m

########################################################################
# expiration
#

# the time closed tickets are kept non approved before being approved
# by the ant target expire-tickets (d=days, m=month)
#

#expiration.timeLimit=14d

########################################################################
# URL generation
#

#
# The name of the bean used to generate URLs. Set this property to
# [servletUrlgenerator] for servlet deployment and [uportalUrlGenerator]
# for uPortal portlet deployments
#

#urlGeneration.bean=servletUrlGenerator

#
# the login URL of the CAs server
# REQUIRED for both servlet and portlet deployments
#

#urlGeneration.casLoginUrl=https://cas.domain.edu/login?service=%s

#
# the login URL of the application for local (CAS authenticated) users.
# REQUIRED for servlet deployments
#

#urlGeneration.servletLoginUrl=http://helpdesk.domain.edu/stylesheets/cas.faces

#
# the login URL of the application for external (email authenticated) users.
# REQUIRED for servlet deployments
#

#urlGeneration.servletGuestUrl=http://helpdesk.domain.edu/stylesheets/welcome.faces

#
# the functional name of the portlet in uPortal.
# REQUIRED for uPortal portlet deployments
#

#urlGeneration.uportalFunctionnalName=esup-helpdesk

#
# the login URL of the application for local (CAS authenticated) users.
# REQUIRED for uPortal portlet deployments
#

#urlGeneration.uportalLoginUrl=http://portal.domain.edu/Login

#
# the login URL of the application for external (email authenticated) users.
# REQUIRED for uPortal portlet deployments
#

#urlGeneration.uportalGuestUrl=http://portal.domain.edu/Guest

########################################################################
# FEED

#
# The address of the IMAP mailbox
# REQUIRED by ant target feed
#

#feed.imap.address=support@domain.edu

#
# the host name or IP address of the IMAP server
# REQUIRED by ant target feed
#

#feed.imap.server=imap.domain.edu

#
# the credentials used to connect to the IMAP server
# REQUIRED by ant target feed
#

#feed.imap.account=support
#feed.imap.password=secret

#
# the folder to read
#

#feed.imap.folder=INBOX

#
# the ID of the target category for the tickets
#

#feed.imap.categoryId=1

########################################################################
# WEB SERVICES

# the (comma-separated) clients authorized to use the web service
# if left empty (by default), any client will be authorized to use
# the web service (potential security hole).

#webService.authorizedClientNames=host1.domain.edu,host2.domain.edu