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Changes in version 3.5.x
- Une fois les sources installés (cf 00 Installation) et la configuration de la version précédente récupérée (cf 04 Mises à jour), si un ou plusieurs fichiers parmi ceux donnés ci-dessous ont été modifiés localement, il convient d'en inspecter les changements et de les répercuter avant de faire la mise à jour de la base de données (ant upgrade).
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Changes in version 3.5.3 (not available yet)
Enhancement
- Improved downloads (Pascal Aubry).
Changes in version 3.5.2
Bug fix
- Fixed PropertyValueException when attaching files on ticket creation (Pascal Aubry).
Enhancements
- Added to possibility to mark tickets as read from the control panel without opening the the tickets (Pascal Aubry, requested by Odile Germès).
- Added to possibility to mark all the tickets of the control panel as read (Pascal Aubry).
- Do not show postponed tickets with opened tickets on the control panel (Pascal Aubry, requested by Frédéric Boivent).
- Added ticket status statistics (Pascal Aubry).
Changes in version 3.5.1
Bug fixes
- Fixed PropertyValueException on ticket creation (Pascal Aubry, pointed out by Gilian Gambini).
- Fixed timezone issues on JSP pages (Pascal Aubry, pointed out by Hervé Orain).
Enhancement
- Added to possibility to attach several files at the same time(Pascal Aubry, requested by Martine James).
Other change
Changes in version 3.5.0
Bug fix
- Fixed BatchUpdateException on department deletion (Pascal Aubry, pointed out by Gilian Gambini).
New feature
- Added quick-sort buttons to the control panel (Pascal Aubry, requested by Martine James).
Enhancement
- Improved the readbility of the ticket monitoring emails (Pascal Aubry, requested by Martine James).
Changes in version 3.4.0
- Une fois les sources installés (cf 00 Installation) et la configuration de la version précédente récupérée (cf 04 Mises à jour), si un ou plusieurs fichiers parmi ceux donnés ci-dessous ont été modifiés localement, il convient d'en inspecter les changements et de les répercuter avant de faire la mise à jour de la base de données (ant upgrade).
- La tâche compute-statistics est désormais obsolète et son appel peut être supprimé.
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New features
- Added a manager filter to the control panel (Pascal Aubry, requested by Fabrice Jaunet).
- Added statistics on the ticket creators, the reaction times and the resolution times (Pascal Aubry).
- Added the possibility to attach files at each ticket action (Pascal Aubry, requested by Françoise Caillibot).
Enhancement
- Added the possibility to add many invited users at the same time (Pascal Aubry, requested by Vincent Repain).
Other change
- Improved exception views (Pascal Aubry).
Changes in version 3.3.2
- Une fois les sources installés (cf 00 Installation) et la configuration de la version précédente récupérée (cf 04 Mises à jour), si un ou plusieurs fichiers parmi ceux donnés ci-dessous ont été modifiés localement, il convient d'en inspecter les changements et de les répercuter avant de faire la mise à jour de la base de données (ant upgrade).
- Les exploitants sous Windows devront définir la propriété lock.path dans le fichier /properties/config.properties (diff 3.2 -> 3.3). Les utilisateurs sous Unix pourront également redéfinir cette propriété (par défaut /tmp).
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New features
- Added manager utilities (Pascal Aubry).
- Added daily reports (Pascal Aubry, requested by Raymond Bourges).
Bug fixes
- Added missing links to tickets in the daily reports (Pascal Aubry).
- Added missing file /properties/domain/email.css (Pascal Aubry).
- Fixed NPE in target compute-statistics (Pascal Aubry).
- Creation departments had not been computed correctly by the v3 upgrade process (Pascal Aubry).
- Escape HTML special chars in emails (Pascal Aubry).
Enhancements
- statistics charts are now available in portlets (Pascal Aubry).
- Added locks for targets recall-tickets, expire-tickets, archive-ticket and compute-statistics (Pascal Aubry).
- Improved the statistics interface (Pascal Aubry).
- Added CSS styles to emails (Pascal Aubry).
Changes in version 3.2.5
- Une fois les sources installés (cf 00 Installation) et la configuration de la version précédente récupérée (cf 04 Mises à jour), si le fichier /properties/dao/dao.xml a été modifié localement, il convient d'en inspecter les changements (diff 3.1 -> 3.2) et de les répercuter avant de faire la mise à jour de la base de données (ant upgrade).
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New feature
- Added user bookmarks (Pascal Aubry).
Bug fixes
- Fixed exception on department deletion (Pascal Aubry, pointed out by Gilian Gambini).
- Some tickets could not be shown (Pascal Aubry, pointed out by Monique Thomas).
- Removed unnecessary emails (Pascal Aubry, pointed out by Monique Thomas).
- The privileges of department managers could not be edited (Pascal Aubry, pointed out by Monique Thomas).
- Bookmarks could not be deleted (Pascal Aubry, pointed out by Monique Thomas).
- Managers could not set the spent time on the 'take and close' action (Pascal Aubry, pointed out by Michèle Guézou).
- Removed concurrent changes of tickets (Pascal Aubry).
Enhancements
- Added ticket creations statistics (Pascal Aubry).
- User can remove their own invitations (Pascal Aubry).
- Department managers and category members can be reordered by display name or id (Pascal Aubry, requested by Monique Thomas).
- On ticket assignment, managers can be sorted by display name, id or declaration order (Pascal Aubry, requested by Sylvain De Féo).
- Departments and categories can be reordered by display name or id (Pascal Aubry).
- Show bookmarks on the control panel (Pascal Aubry).
- Expand the menu when entering a hidden entry (Pascal Aubry).
- Added the possibility to connect a ticket (to a FAQ or another ticket) on the 'take and close' action (Pascal Aubry, requested by Monique Thomas).
- Repeated the navigation links of the control panel at the page bottom (Pascal Aubry, requested by Vincent Repain).
Other change
- Replaced all GIF images by PNG (Pascal Aubry).
Changes in version 3.1.0
- Une fois les sources installés (cf 00 Installation) et la configuration de la version précédente récupérée (cf 04 Mises à jour), si le fichier /properties/dao/dao.xml a été modifié localement, il convient d'en inspecter les changements (diff 3.0 -> 3.1) et de les répercuter avant de faire la mise à jour de la base de données (ant upgrade).
- Il faut également exécuter une fois la tâche ant compute-statistics, puis configurer son appel automatique asynchrone (cf 03 Administration).
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New features
- Added experimental statistics (Pascal Aubry).
- Added a direct access to tickets from the control panel (Pascal Aubry).
- Managers can show the tickets of the categories they belong to on the control panel (Pascal Aubry, requested by Mathieu Cron).
Bug fixes
- Invited users could not add comments (Pascal Aubry, pointed out by Colette Tanguy).
- Ticket owners could not approve/refuse closure (Pascal Aubry, pointed out by Vincent Repain).
- External users could not authenticate (Pascal Aubry).
Other changes
- recovered the v2 invitations (Pascal Aubry, requested by Vincent Repain).
Changes in version 3.0.6
New feature
- Added spam filters (Pascal Aubry, requested by Brigitte Wallaert).
Bug fixes
- Fixed bad ticket extraction on the user interface (Pascal Aubry)
- NoSuchMethodException when approving ticket closure (Pascal Aubry, pointed out by Gilian Gambini).
- Fixed null locale when retrieving user info (Pascal Aubry).
- Fixed CAS authentication bug (Pascal Aubry).
Enhancement
- added an icon to toggle simple/advanced menu (Pascal Aubry).
Misc changes
- Added configuration files /properties/domain/departmentConfiguration.xml and /properties/domain/departmentManagerConfiguration.xml (Pascal Aubry).
- Added package services.feed and moved package services.imapFeeding to services.feed.imap (Pascal Aubry).
Changes in version 3.0.0
See: Améliorations de la version 3 (in French)