See also:

• ChangeLog 2.x
• ChangeLog 1.x

  This history points the configurations files which where changed between releases. Once the sources installed (see 00 Installation) and the previous configuration recovered (see 04 Mises à jour), if one or several files of the changed files have been edited locally, changes should be carefully inspected and added before upgrading the database (ant upgrade).

Changes in version 3.8.x

hibernate.connection.jdbc.url=jdbc:mysql://localhost/helpdesk
hibernate.connection.jdbc.username=admin
hibernate.connection.jdbc.password=secret

hibernate.useJndi=true
hibernate.connection.jndi.datasource=jdbc/esup-helpdesk

hibernate.useJndi=false

Changes in version 3.8.1

New feature

• Added the possibility to hide categories to external users (Pascal Aubry, requested by Brigitte Walleart).
• Added the possibility to use JDBC for batch commands and JNDI for web requests (Pascal Aubry, requested by Odile Germès).

Bug fixes

• Fixed UnsupportedOperationException in spent time statistics (pascal Aubry).
• Fixed PropertyValueException on ticket creation (Pascal Aubry).
• Fixed DepartmentManagerNotFoundException on ticket monitoring (Pascal Aubry, pointed out by Fabrice Jaunet).
• Managers could not free postponed tickets (Pascal Aubry).
• Fixed ArchivedTicketNotFoundException on ticket direct access (Pascal Aubry, pointed out by Colette Tanguy).
• Fixed WebFlowException on ticket closure (Pascal Aubry).

Enhancements

• Improved the manager preferences UI (Pascal Aubry, requested by Katy Santerre).
• Improved the control panel (Pascal Aubry, requested by Martine James and Mathieu Cron).
• Improved the ticket actions UI (Pascal Aubry, requested by François Dagorn).
• Always show the bookmarks menu entry (Pascal Aubry, requested by Martine James).

Changes in version 3.7.0

/properties/dao/hibernate/mapping/Category.hbm.xml (diff 3.6 -> 3.7) /properties/dao/hibernate/mapping/Department.hbm.xml (diff 3.6 -> 3.7)

New feature

• Added spent time statistics (Pascal Aubry, requested by Michèle Guézou).

Bug fixes

• Fixed IllegalArgumentException on departmentView.jsp (pascal Aubry).
• Fixed ticket refresh issues (Pascal Aubry, pointed out by Claudine Lode).
• Fixed paginator javascript 'Stack overflow at line 0' on IE7 (Pascal Aubry, pointed out by Gilian Gambini, Brigitte Walleart and Katy Santerre).
• Fixed BatchUpdateException due to empty user display names (Pascal Aubry, pointed out by Jaques De Poulpiquet and Pierre-Antoine Angelini).

Enhancements

• fixed ticket number parsing on the control panel (Pascal Aubry).
• Catch properly empty index exceptions (Pascal Aubry).

Changes in version 3.6.2

New feature

• Added the possibility to prevent users from adding tickets in some categories (Pascal Aubry, requested by Katy Santerre and Stéphane Ayello).

Bug fixes

• Could not download archived attached files (Pascal Aubry, pointed out by Marie Claire Brailly).
• Fixed the reordering of categories (Pascal Aubry).
• Fixed the manual ticket postponement (Pascal Aubry, pointed out by Mathieu Cron).
• Fixed DepartmentManagerNotFoundException when sending alerts (Pascal Aubry, pointed out by Dominique Erelie).
• Preserve attached files when archiving tickets (Pascal Aubry).
• Fixed bad ticket status when freeing on closure (Pascal Aubry, pointed out by Fabrice Jaunet).
• Administrators not managing any department could not see the statistics (Pascal Aubry, pointed out by Thierry Bedouin).
• Fixed the download of archived files (Pascal Aubry).
• Fixed bad hypertext link on departments.jsp (Pascal Aubry, pointed out by Odile Germès).
• Fixed the department selection on the control panel user interface (Pascal Aubry, pointed out by Martine James).
• Users could not close their own tickets in departments where filling the spent time is required for managers (Pascal Aubry, pointed out by Martine James).

Enhancements

• Improved the categories interface (Pascal Aubry).
• Improved monitoring emails (Pascal Aubry).
• Improved exception handling (Pascal Aubry).
• Managers can now see user information even when not manager of the department of the current ticket (Pascal Aubry, requested by Martine James).
• Added Lambda Probe support to quick-start installations (Pascal Aubry).

Changes in version 3.5.7

New features

• Added a ticket printer (Pascal Aubry, requested by Sylvain De Féo).
• Managers can take in charge tickets and request information in a single operation (Pascal Aubry).
• Added quick-sort buttons to the control panel (Pascal Aubry, requested by Martine James).

Bug fixes

• Managers could request information on tickets even when not allowed (Pascal Aubry, pointed out by Claude Bourasseau).
• Could not connect tickets to FAQs and other tickets (Pascal Aubry).
• Categories could not be deleted (Pascal Aubry, pointed out by Fabrice Jammes).
• Fixed innapropriate manager selection on the control panel (Pascal Aubry).
• Fixed the MyExtensions filter mapping in portlet mode (Pascal Aubry, pointed out by Fabrice Jammes and Gilian Gambini).
• Fixed innapropriate category selection on the control panel (Pascal Aubry, pointed out by Rodolphe Marsolier).
• Bean deepLinkingRedirector was not serializable (Pascal Aubry).
• Fixed BatchUpdateException in the upgrade process (Pascal Aubry, pointed out by Doriane Dusart).
• Removed web.xml from the automatically recovered configuration files, leading to a FacesException for statistics charts (Pascal Aubry).
• Fixed PropertyValueException when attaching files on ticket creation (Pascal Aubry).
• Fixed PropertyValueException on ticket creation (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed timezone issues on JSP pages (Pascal Aubry, pointed out by Hervé Orain).
• Fixed BatchUpdateException on department deletion (Pascal Aubry, pointed out by Gilian Gambini). 

Enhancements

• Improved downloads (Pascal Aubry).
• Added to possibility to mark tickets as read from the control panel without opening the the tickets (Pascal Aubry, requested by Odile Germès).
• Added to possibility to mark all the tickets of the control panel as read (Pascal Aubry).
• Do not show postponed tickets with opened tickets on the control panel (Pascal Aubry, requested by Frédéric Boivent).
• Added ticket status statistics (Pascal Aubry).
• Added to possibility to attach several files at the same time (Pascal Aubry, requested by Martine James).
• Improved the readbility of the ticket monitoring emails (Pascal Aubry, requested by Martine James).

Other changes

• Set the expiration-cache of portlet.xml to -1 (Pascal Aubry, recommended by Céline Bissler).
• Added property timezone (Pascal Aubry).

Changes in version 3.4.0

New features

• Added a manager filter to the control panel (Pascal Aubry, requested by Fabrice Jaunet).
• Added statistics on the ticket creators, the reaction times and the resolution times (Pascal Aubry).
• Added the possibility to attach files at each ticket action (Pascal Aubry, requested by Françoise Caillibot).

Enhancement

• Added the possibility to add many invited users at the same time (Pascal Aubry, requested by Vincent Repain). 

Other change

• Improved exception views (Pascal Aubry). 

Changes in version 3.3.2

New features

• Added manager utilities (Pascal Aubry).
• Added daily reports (Pascal Aubry, requested by Raymond Bourges).

Bug fixes

• Added missing links to tickets in the daily reports (Pascal Aubry).
• Added missing file /properties/domain/email.css (Pascal Aubry).
• Fixed NPE in target compute-statistics (Pascal Aubry).
• Creation departments had not been computed correctly by the v3 upgrade process (Pascal Aubry).
• Escape HTML special chars in emails (Pascal Aubry).

Enhancements

• statistics charts are now available in portlets (Pascal Aubry).
• Added locks for targets recall-tickets, expire-tickets, archive-ticket and compute-statistics (Pascal Aubry).
• Improved the statistics interface (Pascal Aubry).
• Added CSS styles to emails (Pascal Aubry).

Changes in version 3.2.5

New feature

• Added user bookmarks (Pascal Aubry).

Bug fixes

• Fixed exception on department deletion (Pascal Aubry, pointed out by Gilian Gambini).
• Some tickets could not be shown (Pascal Aubry, pointed out by Monique Thomas).
• Removed unnecessary emails (Pascal Aubry, pointed out by Monique Thomas).
• The privileges of department managers could not be edited (Pascal Aubry, pointed out by Monique Thomas).
• Bookmarks could not be deleted (Pascal Aubry, pointed out by Monique Thomas).
• Managers could not set the spent time on the 'take and close' action (Pascal Aubry, pointed out by Michèle Guézou).
• Removed concurrent changes of tickets (Pascal Aubry).

Enhancements

• Added ticket creations statistics (Pascal Aubry).
• User can remove their own invitations (Pascal Aubry).
• Department managers and category members can be reordered by display name or id (Pascal Aubry, requested by Monique Thomas).
• On ticket assignment, managers can be sorted by display name, id or declaration order (Pascal Aubry, requested by Sylvain De Féo).
• Departments and categories can be reordered by display name or id (Pascal Aubry).
• Show bookmarks on the control panel (Pascal Aubry).
• Expand the menu when entering a hidden entry (Pascal Aubry).
• Added the possibility to connect a ticket (to a FAQ or another ticket) on the 'take and close' action (Pascal Aubry, requested by Monique Thomas).
• Repeated the navigation links of the control panel at the page bottom (Pascal Aubry, requested by Vincent Repain).

Other change

• Replaced all GIF images by PNG (Pascal Aubry).

Changes in version 3.1.0

New features

• Added experimental statistics (Pascal Aubry).
• Added a direct access to tickets from the control panel (Pascal Aubry).
• Managers can show the tickets of the categories they belong to on the control panel (Pascal Aubry, requested by Mathieu Cron).

Bug fixes

• Invited users could not add comments (Pascal Aubry, pointed out by Colette Tanguy).
• Ticket owners could not approve/refuse closure (Pascal Aubry, pointed out by Vincent Repain).
• External users could not authenticate (Pascal Aubry).

Other changes

• recovered the v2 invitations (Pascal Aubry, requested by Vincent Repain).

Changes in version 3.0.6

New feature

• Added spam filters (Pascal Aubry, requested by Brigitte Wallaert).

Bug fixes

• Fixed bad ticket extraction on the user interface (Pascal Aubry)
• NoSuchMethodException when approving ticket closure (Pascal Aubry, pointed out by Gilian Gambini).
• Fixed null locale when retrieving user info (Pascal Aubry).
• Fixed CAS authentication bug (Pascal Aubry).

Enhancement

• added an icon to toggle simple/advanced menu (Pascal Aubry).

Misc changes 

• Added configuration files /properties/domain/departmentConfiguration.xml and /properties/domain/departmentManagerConfiguration.xml (Pascal Aubry).
• Added package services.feed and moved package services.imapFeeding to services.feed.imap (Pascal Aubry).

Changes in version 3.0.0

See also: Améliorations de la version 3 (in French)