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Historique de la page
This is the proposal for esup-helpdesk to become a JASIG incubated project , as presented at (see JASIG Incubation Process). It has been posted as a JIRA issue on March 2nd, 2009.
A proposed name for the project
Formerly known as ifsic-helpdesk (1999-2003, developed and used by IFSIC, the computer science department of the University of Rennes 1), the project is now know as esup-helpdesk (2004-2008, esup stands for ESUP-Portail).
A proposed Project Lead
He leads the project since1999:
- ifsic-helpdesk project in 1999 (no serious helpdesk application at this time, first version written in PHP)
- rewrote the code to a Java uPortal channel in 2004 for the ESUP-Portail consortium
- adapted it in 2008 to fit to JSR-168
The short preface for the mailing lists
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The initial goal of the esup-helpdesk project is to provide to the French Universities a single application to deal with the user support at establishment-level.
More information on this paper written in 2006See: helpdesk-eunis2006-article.pdf (written in 2006, no v3 feature presented).
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Description
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Preincubation
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Incubation
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Contrib
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The short preface for the mailing lists, if this project is accepted (*-dev, *-user, etc); Incubating portlets will use the existing portlet mailing lists
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A proposed Project Lead, with contact information
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A list of the proposed initial committers for the project
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An overview of the aims of the project
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A technology overview
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A technological overview of the project
esup-commons is the development framework adopted by the ESUP-Portail community in 2007.
Since esup-helpdesk is based on esup-commons, it uses:
- JSF (Apache MyFaces) for the MVC and the rendering
- Spring for the bean management
- Hibernate for the database access
- Lucene for the data indexing
- CAS is natively integrated for the authentication
It is distributed as:
- a portlet (most deployers use esup-helpdesk in their portal)
- a servlet, for people with no portal but a simple servlet container)
- a quick-start (in fact a servlet with an embedded Tomcat), for people who do not have any J2EE competence or just want a stand-alone application.
Thanks to esup-commons, the same code is used by the three deployment modes.
Note: Pascal Aubry is also the maintainer of the esup-commons project.
See also: esup-commons - Framework de développement (in French, sorry)
An overview of any current user base or user community
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esup-helpdesk is approx. used in production by 25 institutions (mostly universities, but also high schools and research labs).
6 universities have already migrated to version 3 (available since 2008 Aug.).
The map below shows the deployers on 2006 Aug.:
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An overview of how the project relates to other parts of
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JASIG
esup-helpdesk does not conflict with any other part of the JASIG sponsored softwares.
Even if sometimes deployed as a servlet, it is motly deployed as a portlet into uPortal (the ESUP-Portail community is uPortal-based).
esup-helpdesk relies on CAS for the authentication and can use the uPortal groups and user attributes to define user profiles (thanks to esup-portal-ws).
A summary of why the project would enhance and benefit higher education
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Main benefits are:
- the organization of the suport teams
- the quality of the support
- the richness of the knowledge database
- making the work visible to the users, within suport teams and to the hierarchy
Sponsor
Alain Mayeur (Board Member)
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A pointer to any current information
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for
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the project
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A project sponsor (JA-SIG Board Member, Member of an existing Project Steering Committee, a JA-SIG Institutional Representative)
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Required
If knownThe main page of the esup-helpdesk project: esup-helpdesk - user support at establishment-level
Vue d'ensemble
Gestion des contenus