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With this granularity, users can be set managers without being granting them to do anything for the department.

Adding a manager

Adding a manager is easy since it can be done by searching the LDAP directory:

Manager preferences

On the 'Preferences' page, managers are presented an additional link:

Ticket monitoring

Managers can, for each department, set the way they monitor tickets:
Image Removed. Predefined policies are proposed:

• None,
• Minimum,
• Medium,
• AssidueComplète,
• Complete,
• Custom (managers define their own policy).

Managers can also define their own profile (Custom policy).receive daily reports (up to two reports each day) by email.
Image Added