The configuration file /properties/config.properties is used to configure the behaviour of the application at runtime. An exhaustive list of those properties can be found in the distributed file /properties/config.properties.

Configuring the application

Excepted when indicated, all the properties are optional ( icons mark the parts where properties are required).

• Configuring the database connection
• Configuring the authentication
• Configuring exception handling
• Configuring the data initialization
• Configuring the LDAP access
• Configuring portal information access
• Configuring outgoing email
• Configuring the initial properties of departments
• Configuring the initial properties of managers
• Configuring the default ticket priority
• Configuring the default ticket visbility
• Configuring the default FAQ visibility
• Configuring the automatic ticket assignment
• Configuring user profile retrieval
• Configuring the storage of attached files
• Configuring indexing
• Configuring ticket expiration and archiving
• Configuring URL generation
• Configuring email feeding
• Configuring the web services

Testing the configuration

Once the application configured, it is possible to test the configuration by running the ant tasks test-database, test-ldap, test-portal, test-smtp and test-user-info.

If no error is detected, it is time to initialize the data and start the application (see 03 Administration).