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See also: Customizing email feeding
It is possible to automatically feed the helpdesk with tickets created by reading an email address: an asynchronous task (the feed task, see 03 Administration) periodically reads an IMAP account, using the properties below (set in /properties/config.properties).
These properties are required only when using the feeding feature.
Email address (required)
The email address to which emails are sent by the users:
| Bloc de code |
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#feed.imap.address=support@domain.edu |
IMAP server (required)
The FQDN or IP address of the IMAP server:
| Bloc de code |
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#feed.imap.server=imap.domain.edu |
IMAP authentication (required)
The credentials used to connect to the IMAP server:
| Bloc de code |
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#feed.imap.account=support #feed.imap.password=secret |
IMAP folder
The name of the IMAP folder to read, by default INBOX:
| Bloc de code |
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#feed.imap.folder=INBOX |
Target category
The ID of the category in which tickets are automatically created:
| Bloc de code |
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#feed.imap.categoryId=1 |
SPAM filter
The name of the bean used to filter spams:
| Bloc de code |
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#feed.imap.spamFilterBean=null |
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By default, the bean is null (spams are not filtered). To set up SPAM filtering, see Customizing email feeding. |
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