esup-helpdesk




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See also:

  • ChangeLog 2.x
  • ChangeLog 1.x

    Upgrading configuration files

    This history points the configurations files which where changed between releases. Once the sources installed (see 00 Installation) and the previous configuration recovered (see 04 Mises à jour), if one or several files of the changed files have been edited locally, changes should be carefully inspected and added before upgrading the database (ant upgrade).

Changes in version 3.8.x

Upgrading from 3.7 to 3.8

Changes in /properties/config.properties:

  • Properties hibernate.connection.url, hibernate.connection.username and hibernate.connection.password are not used any more and should be renamed hibernate.connection.jdbc.url, hibernate.connection.jdbc.username and hibernate.connection.jdbc.password, for instance:
hibernate.connection.jdbc.url=jdbc:mysql://localhost/helpdesk
hibernate.connection.jdbc.username=admin
hibernate.connection.jdbc.password=secret
  • To rely on a connection pool (defined at Tomcat level for instance), use (replace jdbc/esup-helpdesk by the name of your own data source):
hibernate.useJndi=true
hibernate.connection.jndi.datasource=jdbc/esup-helpdesk
  • To use JDBC even from web requests, use:
hibernate.useJndi=false

Changes in /builld.properties:

  • Property cas.url is not used anymore (already set in /properties/config.properties).

Changes in version 3.8.3

Bug fix

  • Fixed NameNoTfoundException when upgrading with JNDI (Pascal Aubry).

Improvement

  • Improved ticket actions UI by animating the main button (Pascal Aubry, requested by Michèle Guézou).
  • Improved the search UI (Pascal Aubry, requested by Luc Oger).

Changes in version 3.8.2

Bug fixes

  • Fixed PropertyValueException when creating a ticket from the welcome page (Pascal Aubry, pointed out by Baptiste Poirriez).
  • Added the MySql connector at Tomcat level to quick-start distribution file (Pascal Aubry).
  • Fixed the display of spent times (Pascal Aubry).
  • Fixed ConfigException when using tag <add-by-filter> for the department selection (Pascal Aubry, pointed out by Gilian Gambini).
  • Fixed NullPointerException on search.jsp (Pascal Aubry, pointed out by Sébastien Breteaux).
  • Fixed NullPointerException on giveInformation.jsp (Pascal Aubry, pointed out by Loïc Perdoux).
  • Fixed ant target start when debug=true (Pascal Aubry, pointed out by Yann Cézard).

Changes in version 3.8.1

New feature

  • Added the possibility to hide categories to external users (Pascal Aubry, requested by Brigitte Walleart).
  • Added the possibility to use JDBC for batch commands and JNDI for web requests (Pascal Aubry, requested by Odile Germès).

Bug fixes

  • Fixed UnsupportedOperationException in spent time statistics (pascal Aubry).
  • Fixed PropertyValueException on ticket creation (Pascal Aubry).
  • Fixed DepartmentManagerNotFoundException on ticket monitoring (Pascal Aubry, pointed out by Fabrice Jaunet).
  • Managers could not free postponed tickets (Pascal Aubry).
  • Fixed ArchivedTicketNotFoundException on ticket direct access (Pascal Aubry, pointed out by Colette Tanguy).
  • Fixed WebFlowException on ticket closure (Pascal Aubry).

Enhancements

  • Improved the manager preferences UI (Pascal Aubry, requested by Katy Santerre).
  • Improved the control panel (Pascal Aubry, requested by Martine James and Mathieu Cron).
  • Improved the ticket actions UI (Pascal Aubry, requested by François Dagorn).
  • Always show the bookmarks menu entry (Pascal Aubry, requested by Martine James).

Changes in version 3.7.0

Upgrading from 3.6 to 3.7

New feature

  • Added spent time statistics (Pascal Aubry, requested by Michèle Guézou).

Bug fixes

  • Fixed IllegalArgumentException on departmentView.jsp (pascal Aubry).
  • Fixed ticket refresh issues (Pascal Aubry, pointed out by Claudine Lode).
  • Fixed paginator javascript 'Stack overflow at line 0' on IE7 (Pascal Aubry, pointed out by Gilian Gambini, Brigitte Walleart and Katy Santerre).
  • Fixed BatchUpdateException due to empty user display names (Pascal Aubry, pointed out by Jaques De Poulpiquet and Pierre-Antoine Angelini).

Enhancements

  • fixed ticket number parsing on the control panel (Pascal Aubry).
  • Catch properly empty index exceptions (Pascal Aubry).

Changes in version 3.6.2

Upgrading from 3.5 to 3.6

New feature

  • Added the possibility to prevent users from adding tickets in some categories (Pascal Aubry, requested by Katy Santerre and Stéphane Ayello).

Bug fixes

  • Could not download archived attached files (Pascal Aubry, pointed out by Marie Claire Brailly).
  • Fixed the reordering of categories (Pascal Aubry).
  • Fixed the manual ticket postponement (Pascal Aubry, pointed out by Mathieu Cron).
  • Fixed DepartmentManagerNotFoundException when sending alerts (Pascal Aubry, pointed out by Dominique Erelie).
  • Preserve attached files when archiving tickets (Pascal Aubry).
  • Fixed bad ticket status when freeing on closure (Pascal Aubry, pointed out by Fabrice Jaunet).
  • Administrators not managing any department could not see the statistics (Pascal Aubry, pointed out by Thierry Bedouin).
  • Fixed the download of archived files (Pascal Aubry).
  • Fixed bad hypertext link on departments.jsp (Pascal Aubry, pointed out by Odile Germès).
  • Fixed the department selection on the control panel user interface (Pascal Aubry, pointed out by Martine James).
  • Users could not close their own tickets in departments where filling the spent time is required for managers (Pascal Aubry, pointed out by Martine James).

Enhancements

  • Improved the categories interface (Pascal Aubry).
  • Improved monitoring emails (Pascal Aubry).
  • Improved exception handling (Pascal Aubry).
  • Managers can now see user information even when not manager of the department of the current ticket (Pascal Aubry, requested by Martine James).
  • Added Lambda Probe support to quick-start installations (Pascal Aubry).

Changes in version 3.5.7

Upgrading from 3.4 to 3.5

New features

  • Added a ticket printer (Pascal Aubry, requested by Sylvain De Féo).
  • Managers can take in charge tickets and request information in a single operation (Pascal Aubry).
  • Added quick-sort buttons to the control panel (Pascal Aubry, requested by Martine James).

Bug fixes

  • Managers could request information on tickets even when not allowed (Pascal Aubry, pointed out by Claude Bourasseau).
  • Could not connect tickets to FAQs and other tickets (Pascal Aubry).
  • Categories could not be deleted (Pascal Aubry, pointed out by Fabrice Jammes).
  • Fixed innapropriate manager selection on the control panel (Pascal Aubry).
  • Fixed the MyExtensions filter mapping in portlet mode (Pascal Aubry, pointed out by Fabrice Jammes and Gilian Gambini).
  • Fixed innapropriate category selection on the control panel (Pascal Aubry, pointed out by Rodolphe Marsolier).
  • Bean deepLinkingRedirector was not serializable (Pascal Aubry).
  • Fixed BatchUpdateException in the upgrade process (Pascal Aubry, pointed out by Doriane Dusart).
  • Removed web.xml from the automatically recovered configuration files, leading to a FacesException for statistics charts (Pascal Aubry).
  • Fixed PropertyValueException when attaching files on ticket creation (Pascal Aubry).
  • Fixed PropertyValueException on ticket creation (Pascal Aubry, pointed out by Gilian Gambini).
  • Fixed timezone issues on JSP pages (Pascal Aubry, pointed out by Hervé Orain).
  • Fixed BatchUpdateException on department deletion (Pascal Aubry, pointed out by Gilian Gambini). 

Enhancements

  • Improved downloads (Pascal Aubry).
  • Added to possibility to mark tickets as read from the control panel without opening the the tickets (Pascal Aubry, requested by Odile Germès).
  • Added to possibility to mark all the tickets of the control panel as read (Pascal Aubry).
  • Do not show postponed tickets with opened tickets on the control panel (Pascal Aubry, requested by Frédéric Boivent).
  • Added ticket status statistics (Pascal Aubry).
  • Added to possibility to attach several files at the same time (Pascal Aubry, requested by Martine James).
  • Improved the readbility of the ticket monitoring emails (Pascal Aubry, requested by Martine James).

Other changes

  • Set the expiration-cache of portlet.xml to -1 (Pascal Aubry, recommended by Céline Bissler).
  • Added property timezone (Pascal Aubry).

Changes in version 3.4.0

Upgrading from 3.3 to 3.4

  • La tâche compute-statistics est désormais obsolète et son appel peut être supprimé.

New features

  • Added a manager filter to the control panel (Pascal Aubry, requested by Fabrice Jaunet).
  • Added statistics on the ticket creators, the reaction times and the resolution times (Pascal Aubry).
  • Added the possibility to attach files at each ticket action (Pascal Aubry, requested by Françoise Caillibot).

Enhancement

  • Added the possibility to add many invited users at the same time (Pascal Aubry, requested by Vincent Repain). 

Other change

  • Improved exception views (Pascal Aubry). 

Changes in version 3.3.2

Upgrading from 3.2 to 3.3

  • Les exploitants sous Windows devront définir la propriété lock.path dans le fichier /properties/config.properties (diff 3.2 -> 3.3). Les utilisateurs sous Unix pourront également redéfinir cette propriété (par défaut /tmp).

New features

  • Added manager utilities (Pascal Aubry).
  • Added daily reports (Pascal Aubry, requested by Raymond Bourges).

Bug fixes

  • Added missing links to tickets in the daily reports (Pascal Aubry).
  • Added missing file /properties/domain/email.css (Pascal Aubry).
  • Fixed NPE in target compute-statistics (Pascal Aubry).
  • Creation departments had not been computed correctly by the v3 upgrade process (Pascal Aubry).
  • Escape HTML special chars in emails (Pascal Aubry).

Enhancements

  • statistics charts are now available in portlets (Pascal Aubry).
  • Added locks for targets recall-tickets, expire-tickets, archive-ticket and compute-statistics (Pascal Aubry).
  • Improved the statistics interface (Pascal Aubry).
  • Added CSS styles to emails (Pascal Aubry).

Changes in version 3.2.5

Upgrading from 3.1 to 3.2

New feature

  • Added user bookmarks (Pascal Aubry).

Bug fixes

  • Fixed exception on department deletion (Pascal Aubry, pointed out by Gilian Gambini).
  • Some tickets could not be shown (Pascal Aubry, pointed out by Monique Thomas).
  • Removed unnecessary emails (Pascal Aubry, pointed out by Monique Thomas).
  • The privileges of department managers could not be edited (Pascal Aubry, pointed out by Monique Thomas).
  • Bookmarks could not be deleted (Pascal Aubry, pointed out by Monique Thomas).
  • Managers could not set the spent time on the 'take and close' action (Pascal Aubry, pointed out by Michèle Guézou).
  • Removed concurrent changes of tickets (Pascal Aubry).

Enhancements

  • Added ticket creations statistics (Pascal Aubry).
  • User can remove their own invitations (Pascal Aubry).
  • Department managers and category members can be reordered by display name or id (Pascal Aubry, requested by Monique Thomas).
  • On ticket assignment, managers can be sorted by display name, id or declaration order (Pascal Aubry, requested by Sylvain De Féo).
  • Departments and categories can be reordered by display name or id (Pascal Aubry).
  • Show bookmarks on the control panel (Pascal Aubry).
  • Expand the menu when entering a hidden entry (Pascal Aubry).
  • Added the possibility to connect a ticket (to a FAQ or another ticket) on the 'take and close' action (Pascal Aubry, requested by Monique Thomas).
  • Repeated the navigation links of the control panel at the page bottom (Pascal Aubry, requested by Vincent Repain).

Other change

  • Replaced all GIF images by PNG (Pascal Aubry).

Changes in version 3.1.0

Upgrading from 3.0 to 3.1

New features

  • Added experimental statistics (Pascal Aubry).
  • Added a direct access to tickets from the control panel (Pascal Aubry).
  • Managers can show the tickets of the categories they belong to on the control panel (Pascal Aubry, requested by Mathieu Cron).

Bug fixes

  • Invited users could not add comments (Pascal Aubry, pointed out by Colette Tanguy).
  • Ticket owners could not approve/refuse closure (Pascal Aubry, pointed out by Vincent Repain).
  • External users could not authenticate (Pascal Aubry).

Other changes

  • recovered the v2 invitations (Pascal Aubry, requested by Vincent Repain).

Changes in version 3.0.6

New feature

  • Added spam filters (Pascal Aubry, requested by Brigitte Wallaert).

Bug fixes

  • Fixed bad ticket extraction on the user interface (Pascal Aubry)
  • NoSuchMethodException when approving ticket closure (Pascal Aubry, pointed out by Gilian Gambini).
  • Fixed null locale when retrieving user info (Pascal Aubry).
  • Fixed CAS authentication bug (Pascal Aubry).

Enhancement

  • added an icon to toggle simple/advanced menu (Pascal Aubry).

Misc changes 

  • Added configuration files /properties/domain/departmentConfiguration.xml and /properties/domain/departmentManagerConfiguration.xml (Pascal Aubry).
  • Added package services.feed and moved package services.imapFeeding to services.feed.imap (Pascal Aubry).

Changes in version 3.0.0

Upgrading from 2.3 to 3.0

See: Guide de migration vers la version 3

See also: Améliorations de la version 3 (in French)

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