Configuration

Le fichier /properties/config.properties indique comment se comporte l'application esup-helpdesk. Le fichier /properties/config-example.properties donne toutes les propriétés disponibles dans la distribution. D'autres propriétés peuvent être ajoutées à ce fichier et utilisé dans les fichiers de configuration Spring.

Sauf indication contraire, les propriétés sont facultatives.

• Connexion à la base de données
• Authentification
• Gestion des exceptions
• Initialisation de l'application
• Accès à l'annuaire LDAP
• Accès aux informations du portail
• Envoi de courriers électroniques
• Configuration initiale des services
• Visibilité des services par les utilisateurs
• Priorité par défaut des tickets
• Visibilité par défaut des tickets
• Visibilité par défaut des FAQ
• Assignation par défaut des tickets
• Affichage du profil des utilisateurs
• Lien vers l'inventaire
• Stockage des fichiers attachés

########################################################################
# Indexing
#

#
# the path where to store the index files. The server that runs the ant
# targets rebuild-index and update-index have r/w access to this path. In
# clustered environment, all the application servers must have r access to
# the path.
# REQUIRED
#

#indexing.path=c:/helpdesk/index

########################################################################
# archiving
#

# the time tickets are kept as tickets before being archived  by the ant
# target archive-tickets (h=hour, d=days, m=month)
#

#archiving.timeLimit=1m

########################################################################
# expiration
#

# the time closed tickets are kept non approved before being approved
# by the ant target expire-tickets (d=days, m=month)
#

#expiration.timeLimit=14d

########################################################################
# URL generation
#

#
# The name of the bean used to generate URLs. Set this property to
# [servletUrlgenerator] for servlet deployment and [uportalUrlGenerator]
# for uPortal portlet deployments
#

#urlGeneration.bean=servletUrlGenerator

#
# the login URL of the CAs server
# REQUIRED for both servlet and portlet deployments
#

#urlGeneration.casLoginUrl=https://cas.domain.edu/login?service=%s

#
# the login URL of the application for local (CAS authenticated) users.
# REQUIRED for servlet deployments
#

#urlGeneration.servletLoginUrl=http://helpdesk.domain.edu/stylesheets/cas.faces

#
# the login URL of the application for external (email authenticated) users.
# REQUIRED for servlet deployments
#

#urlGeneration.servletGuestUrl=http://helpdesk.domain.edu/stylesheets/welcome.faces

#
# the functional name of the portlet in uPortal.
# REQUIRED for uPortal portlet deployments
#

#urlGeneration.uportalFunctionnalName=esup-helpdesk

#
# the login URL of the application for local (CAS authenticated) users.
# REQUIRED for uPortal portlet deployments
#

#urlGeneration.uportalLoginUrl=http://portal.domain.edu/Login

#
# the login URL of the application for external (email authenticated) users.
# REQUIRED for uPortal portlet deployments
#

#urlGeneration.uportalGuestUrl=http://portal.domain.edu/Guest

########################################################################
# FEED

#
# The address of the IMAP mailbox
# REQUIRED by ant target feed
#

#feed.imap.address=support@domain.edu

#
# the host name or IP address of the IMAP server
# REQUIRED by ant target feed
#

#feed.imap.server=imap.domain.edu

#
# the credentials used to connect to the IMAP server
# REQUIRED by ant target feed
#

#feed.imap.account=support
#feed.imap.password=secret

#
# the folder to read
#

#feed.imap.folder=INBOX

#
# the ID of the target category for the tickets
#

#feed.imap.categoryId=1

########################################################################
# WEB SERVICES

# the (comma-separated) clients authorized to use the web service
# if left empty (by default), any client will be authorized to use
# the web service (potential security hole).

#webService.authorizedClientNames=host1.domain.edu,host2.domain.edu