La liste d'utilisateurs n'est pas rendue car vous ne possédez pas les droits d'accès nécessaires pour afficher les profils utilisateur.
The expiration and archiving of tickets is done by the asynchonous ant tasks expire-tickets and archive-tickets (see 03 Administration) using the properties below (set in /properties/config.properties).
Properties
Latency before expiration
The time before a ticket is automatically expired by the application if the closure of a ticket is not approved by its owner:
#expiration.timeLimit=14d
Allowed units are m (month) and d (day).
Latency before archiving
The time before a ticket is automatically archived by the application once approved or expired:
#archiving.timeLimit=1m
Allowed units are m (month), d (day) and h (hour).
Commands
See: 03 Administration
Expiring non approved tickets
Expiring non approved tickets is done by the ant task expire-tickets, which sould be called periodically. For instance, on a Unix system from a crontab:
02 * * * * root /usr/local/helpdesk/helpdesk-cron.sh expire-tickets
Archiving approved or expired tickets
Archiving tickets is done by the ant task archive-tickets, which sould be called periodically. For instance, on a Unix system from a crontab:
03 * * * * root /usr/local/helpdesk/helpdesk-cron.sh archive-tickets
Vue d'ensemble
Gestion des contenus