La liste d'utilisateurs n'est pas rendue car vous ne possédez pas les droits d'accès nécessaires pour afficher les profils utilisateur.
Historique de la page
| Sommaire |
|---|
The expiration and archiving of tickets is done by the asynchonous ant tasks expire-tickets and archive-tickets (see 03 Administration) using the properties below (set in /properties/config.properties).
Properties
Latency before expiration
The time before a ticket is automatically expired by the application if the closure of a ticket is not approved by its owner:
| Bloc de code |
|---|
#expiration.timeLimit=14d |
| Astuce |
|---|
Allowed units are m (month) and d (day). |
Latency before archiving
The time before a ticket is automatically archived by the application once approved or expired:
| Bloc de code |
|---|
#archiving.timeLimit=1m |
| Astuce |
|---|
Allowed units are m (month), d (day) and h (hour). |
Commands
See: 03 Administration
Expiring non approved tickets
Expiring non approved tickets is done by the ant task expire-tickets, which sould be called periodically. For instance, on a Unix system from a crontab:
| Bloc de code |
|---|
02 * * * * root /usr/local/helpdesk/helpdesk-cron.sh expire-tickets |
Archiving approved or expired tickets
Archiving tickets is done by the ant task archive-tickets, which sould be called periodically. For instance, on a Unix system from a crontab:
| Bloc de code |
|---|
03 * * * * root /usr/local/helpdesk/helpdesk-cron.sh archive-tickets |
Vue d'ensemble
Gestion des contenus